CARLA ELLIS
Grandview
Summary
Experienced Clinical Support Analyst and Certified Medical Assistant with 20 years in healthcare operations. Expertise in Epic and Cerner system troubleshooting, clinical workflows, and patient care. Leverages comprehensive knowledge of medical processes with strong technical problem-solving skills to enhance clinical and IT support.
Overview
21
21
years of professional experience
Work History
Clinical Support Analyst
University Of Kansas Health System
06.2022 - Current
- Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills in troubleshooting and resolution of a reported issue. Responsible for answering the calls in a prompt and professional manner including communication under potentially adverse situations with a focus on customer satisfaction. Competence in verbalization and visualization to walk customers through a decision tree in resolving reported problems and simultaneously document into a tracking system. Provides support to users using the Epic/Citrix system when calling in to the Epic/Citrix support lines. Utilization of remote tools to manage efficient resolution of reported problems, creation and assignment of incident tickets using Remedy tracking.
Certified Medical Assistant
University Of Kansas Health System
04.2014 - 06.2022
- Assists physicians and or nurses with special/simple procedures and examinations. Performs and documents vital signs, height, weight and screening procedures and patient history electronically. Performs calls and faxes in prescriptions and refills to outpatient pharmacies. Performs injections, vaccinations, in office glucose checks, hemoglobin A1C, Urinalysis. Maintains orderliness and cleanliness of examination rooms, stocks assigned areas and ensures par levels of supplies are maintained. Checks and completes required logs and equipment, such as refrigerator logs, eyewash logs, emergency crash carts, suction. Performs clerical duties, such as greeting patients, registration, schedulingbilling patients and precertification of tests, specialty procedures and medications, answering phones and entering ambulatory care charges and various other duties under RN supervision.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Dialysis
08.2010 - 11.2016
- Perform and document any intervention for unusual patient status and document patients' response to Intervention. Evaluate patient's vascular access during treatment, including arterial and venous monitoring pressures. Obtain all prescribed laboratory testing and prepare specimens for collection. Perform vascular access evaluation pre-treatment and report unusual findings to the nursing supervisor. Perform vascular access cannulation, administration of Heparin as delayed or as allowed by state law. Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QDI), obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document. Discontinue dialysis treatment. Evaluate patient prior to termination of venous access - standing and sitting blood pressure. Obtain hemostasis and apply appropriate dressings. Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification. Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with Initial identification. Report any significant information and /or change in patient condition directly to the nursing supervisor.
Patient Service Representative
University Of Kansas Health System
10.2012 - 04.2014
- Admits scheduled, non-scheduled, and emergent patients. Obtains and inputs accurate patient and insurance information. Provides customer service to patients and families, physicians, physician offices, the community and internal departments. Scheduling tests, procedures, treatments and services, determining financial accountability, providing information and referrals, proactively solving problems and concerns or issues, and providing patient instructions and education regarding preparations for tests and procedures. Explains facility policies and has proper admission forms signed by patient. Obtains room and bed assignments. Complies with Medicare/Medicaid and other insurance rules and regulations. Will conduct bedside admission on patients who are directly admitted to a nursing unit.
Patient Care Technician
Saint Luke's Hospital
03.2005 - 11.2009
- Provided comprehensive patient care tasks delegated by RN, ensuring comfort and dignity during bathing, hygiene, and toileting.
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient areas and equipment.
Education
Associate of Arts - Nursing
Penn Valley Community College
Kansas City, MO05-2011
High School Diploma - undefined
Paseo High School
Kansas City, MO06-1979
Skills
- EPIC charting
- Electronic charting
- E-Script, Star Navigator, NextGen, and Physician's Portal
- Incident ticketing
- Remote support tools
- Troubleshooting techniques
- Customer relationship management
- Time management
Timeline
Clinical Support Analyst
University Of Kansas Health System
06.2022 - Current
Certified Medical Assistant
University Of Kansas Health System
04.2014 - 06.2022
Patient Service Representative
University Of Kansas Health System
10.2012 - 04.2014
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Dialysis
08.2010 - 11.2016
Patient Care Technician
Saint Luke's Hospital
03.2005 - 11.2009
High School Diploma - undefined
Paseo High School
Associate of Arts - Nursing
Penn Valley Community College