Carissa Derham
Honolulu
Summary
Hospitality professional with extensive experience at Buffalo Wild Wings, excelling in curating memorable dining experiences and training staff. Proven ability to enhance sales through effective promotions and foster teamwork. Highly reliable with strong bar operation skills, dedicated to delivering exceptional service and ensuring customer satisfaction.
Mastered expertise with proven skills in mixing and serving beverages, managing bar inventory. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender/Wing Certified Trainer
Buffalo Wild Wings
12.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Supervisor
Seaside Hawaiian Hostel
05.2021 - 12.2021
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Facilitated clear communication among team members by holding regular meetings, encouraging open dialogue, and implementing effective problem-solving techniques.
Lead Barista
Starbucks
05.2020 - 03.2021
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
Manager in Training
McDonald's
04.2016 - 05.2019
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Education
No Degree - Humanities
Carlow College
Carlow IrelandNo Degree - Environmental Science
University of Hawaii At Manoa
Honolulu, HI12-2025
Skills
- Curating dining experiences
- Bar operation
- Employee training
- Sales promotion
- Highly reliable
- Team player attitude
Timeline
Bartender/Wing Certified Trainer
Buffalo Wild Wings
12.2021 - Current
Supervisor
Seaside Hawaiian Hostel
05.2021 - 12.2021
Lead Barista
Starbucks
05.2020 - 03.2021
Manager in Training
McDonald's
04.2016 - 05.2019
No Degree - Humanities
Carlow College
No Degree - Environmental Science
University of Hawaii At Manoa
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