Carina Warner
Springfield
Summary
An excellent teammate with superior skills at working in both team-based and independent capacities. Bringing strong work ethic and organizational skills to any setting. Always excited to bring above average user skills in microsoft office, Adobe and social media. An experienced customer service professional motivated to maintain customer satisfaction and contribute to company success. Accompanied by a 8 year history managing large amounts of interaction and communication in the service industry while sustaining satisfactory relationships with customers with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Receptionist/Administrative Assistant
Harry Cooper Supply Company
06.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Effectively managed phone calls, emails, and walk-in clients.
- Supported office efficiency by performing tasks such as data entry, photocopying, and scanning documents.
- Conducted research for project submittals and compiled information in Adobe that supported winning bids.
- Improved workflow by introducing more efficient document handling and organization practices.
- Coordinated staff meetings and distributed relevant information.
- Handled assignments independently with good judgement and critical thinking skills.
Catering Manager
Chick-fil-A
07.2022 - 06.2023
- Analyzed market trends and competitor deals for attractive proposal preparation.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Shift Manager
Chick-fil-A
08.2018 - 08.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Team Member
Chick-fil-A
06.2016 - 08.2018
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Education
Associate of Arts - Business
Ozarks Technical Community College
Springfield, MO05.2023
Associate of Science - Behavioral Sciences
Ozarks Technical Community College
Springfield, MO12.2020
High School Diploma -
Glendale High School
Springfield, MO05.2018
Skills
- Business Recovery and Sustainability
- Leadership Development
- Training Program Design
- Assignment Delegation
- Attention to Detail
- Excellent Communication
- Organizational Systems
- Calendar Management
- Time management
- Microsoft Word
- Microsoft PowerPoint
Timeline
Receptionist/Administrative Assistant
Harry Cooper Supply Company
06.2023 - Current
Catering Manager
Chick-fil-A
07.2022 - 06.2023
Shift Manager
Chick-fil-A
08.2018 - 08.2022
Team Member
Chick-fil-A
06.2016 - 08.2018
Associate of Science - Behavioral Sciences
Ozarks Technical Community College
High School Diploma -
Glendale High School
Associate of Arts - Business
Ozarks Technical Community College
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