Carin Vandiver
West Plains,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Accounts Payable Specialist
Arlee Home Fashions, Inc.
03.2023 - Current
- Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
- Improved cash flow management by negotiating favorable payment terms with suppliers.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Maintained compliance with internal controls and external regulations related to accounts payable processes.
- Supported accounting team during annual budgeting process by providing detailed analysis of historical expenditure data.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Assisted in automating repetitive tasks within the accounts payable function, resulting in increased productivity levels throughout the department.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Managed invoices for new materials and parts.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled bank accounts to verify accuracy of cash records.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
Collections Specialist
Ozarks Health Care
02.2020 - 02.2022
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
- Played an instrumental role in streamlining the collections process by implementing new procedures that resulted in improved outcomes for both patients and healthcare providers alike.
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Account Manager
ProTeam Logistics
06.2016 - 01.2020
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Mentored junior account managers to improve overall team performance and drive professional development.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of product services.
- Anticipated clients' needs by staying in touch on regular basis.
Logistics Manager
Garnett Wood Products
03.2016 - 02.2017
- Streamlined logistics processes by implementing efficient inventory management systems.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Led third-party vendors in achieving delivery time and cost targets.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Recruiter/ Truck Leasing
Osborn Transportation/ Celadon Trucking
02.2013 - 03.2016
- Received praise from supervisors for excellent attendance record, punctuality, and reliable performance under pressure.
- Participated in ongoing training sessions to stay current with industry best practices and new equipment technologies.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
- Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
High school or equivalent -
West Plains High School
West Plains, MO01.2009
Skills
- Invoice Processing
- Data Inputting
- Account Management
- Payment Management
- Technical Support
- Customer Engagement
- Attention to detail
- Client relations
Additional Information
- Volunteered to work with Covid Relief at Ozarks Healthcare providing vital record keeping during vaccination process for employees and community
- Volunteered to deliver meals during pandemic to patients at Ozarks Healthcare due to staffing shortage
Timeline
Accounts Payable Specialist
Arlee Home Fashions, Inc.
03.2023 - Current
Collections Specialist
Ozarks Health Care
02.2020 - 02.2022
Account Manager
ProTeam Logistics
06.2016 - 01.2020
Logistics Manager
Garnett Wood Products
03.2016 - 02.2017
Recruiter/ Truck Leasing
Osborn Transportation/ Celadon Trucking
02.2013 - 03.2016
High school or equivalent -
West Plains High School
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