Cara Lappin
Kansas City
Summary
Experienced service oriented professional with strong commitment to delivering impactful results. Adept at fostering team collaboration and adapting to changing needs. Skilled in client care, crisis intervention and conflict resolution. Reliable and focused on achieving organizational goals.
Overview
10
10
years of professional experience
Work History
DSP / Day Service Lead
Goodlife Innovations
09.2023 - Current
- Assist consumers with daily living activities such as hygiene, medication administration, transportation and cleaning.
- Ensure medication is given at proper times throughout the day and document when and amount received.
- Transport to and from day service program.
- Facilitate helping individuals engage with the community through events and outings.
- Record data daily and weekly to track progress on skills as well as behaviors.
- Create monthly schedule of events and distribute to individuals and families.
Server
Tanner's Bar and Grill
11.2022 - 08.2023
- Input food and drink orders while serving guests.
- Provide excellent customer service to ensure a great experience for each guest.
- Maintained full knowledge of products, menu items and daily specials.
- Stay mindful of sanitation and safety standards to ensure a great guest experience.
- Clean and reset tables in a timely manner for incoming guests.
- Print end of shift report and tip out according to sales.
Medical Receptionst
Centerpointe Physicians
12.2021 - 11.2022
- Greet and check in patients as they arrive for appointments.
- Answer a multi-line phone system, screen and relay messages to the appropriate party.
- Maintain clean and organized front desk area.
- Keep supplies stocked - paper, pens, clipboards.
- Receive payments from patients for services provided.
- Ensure patients insurance information is up to date to avoid delays to their appoitment.
Youth Care Facilitatior
Kids TLC
08.2018 - 02.2022
- Create and run therapeutic groups for kids with behavioral challenges.
- Keep clients engaged throughout the duration of shift.
- Complete progress notes daily to track individuals behaviors.
- Relay concerns to clinical team and discuss possible solutions.
- Implement safety care plans during crisis situations.
- Stay up to date on trainings as provided by employer.
Manager
Smoothie King
08.2016 - 08.2018
- Manage day to day operations of assigned store.
- Trained and supervised a team of 9 employees and completed proper training and onboarding for new employees.
- Developed and maintained a customer experience oriented atmosphere to ensure customer satisfaction.
- Kept an eye on labor percentage and made staffing cuts accordingly to keep labor costs reasonable.
- Place weekly retail order based on need to ensure store was well stocked with needed items.
- Process payroll every two weeks and make weekly deposits of cash to the bank.
Substitute Teacher
Our Lady's Montessori
11.2014 - 08.2016
- Provided classroom assistance to children aged 2-6.
- Assist lead teacher in lesson plan implementation.
- Keep students engaged and excited to learn.
- Ensure classroom is clean and well kept.
- Collaborated with fellow staff and parents to provide regular updates on students progress and address any concerns.
Education
High School Diploma -
Bishop Miege High School
Roeland Park KS05-2015
Skills
- Strong organization
- Activity planning
- Individualized planning
- Trauma-informed care
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
Timeline
DSP / Day Service Lead
Goodlife Innovations
09.2023 - Current
Server
Tanner's Bar and Grill
11.2022 - 08.2023
Medical Receptionst
Centerpointe Physicians
12.2021 - 11.2022
Youth Care Facilitatior
Kids TLC
08.2018 - 02.2022
Manager
Smoothie King
08.2016 - 08.2018
Substitute Teacher
Our Lady's Montessori
11.2014 - 08.2016
High School Diploma -
Bishop Miege High School
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