Caprice Sims
Blue Springs
Summary
Achieved high customer satisfaction by delivering accurate information regarding services and products. Improved lead generation processes and effectively resolved customer complaints and concerns. Enhanced communication quality through exemplary phone etiquette and active listening.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
CVS Caremark
06.2022 - 05.2024
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Handled incoming and outbound calls, process and track members orders, handle enrollments and reimbursements, and properly document member files.
Financial Advisor
SS&C Technologies
10.2020 - 03.2022
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
Customer Service Representative
Maximus Federal Services
02.2018 - 05.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Khols Department Store
01.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Cosmetology -
House Of Heavilin Beauty College
Blue Springs, MO07.2026
High School Diploma -
Winnetonka High School
Kansas City, MO05.2019
Skills
- Processed payments efficiently
- Assisted with data entry tasks
- Provided customer support effectively
- Resolved issues on first contact
- Managed custom orders diligently
- Conducted security verifications carefully
- Facilitated order processing smoothly
- Handled inbound customer inquiries professionally
- Addressed problems with effective solutions
- Monitored claims closely
Timeline
Customer Care Representative
CVS Caremark
06.2022 - 05.2024
Financial Advisor
SS&C Technologies
10.2020 - 03.2022
Customer Service Representative
Maximus Federal Services
02.2018 - 05.2020
Cashier
Khols Department Store
01.2017 - 01.2018
High School Diploma -
Winnetonka High School
Cosmetology -
House Of Heavilin Beauty College