Open To Work
Candace Weddle
Higginsville
Work Preference
Summary
Results-driven coordinator skilled in improving customer experience and operational efficiency. Successfully managed community outreach initiatives and trained staff to enhance service delivery, contributing to high levels of client satisfaction and streamlined operations.
Overview
13
13
years of professional experience
Work History
Center Coordinator
District III Area on Aging
Lexington
08.2024 - Current
- Managed daily operations of the center to ensure efficient service delivery.
- Coordinated services for older adults and individuals with disabilities.
- Developed community outreach programs to promote available resources and services.
- Trained and supervised staff on policies and procedures for client assistance.
- Facilitated workshops and events to educate clients on health and wellness topics.
- Collaborated with local organizations to enhance service offerings and partnerships.
- Maintained records and documentation for compliance with state regulations.
- Facilitated communication between different departments within the organization.
- Monitored inventory levels of office supplies and placed orders.
Universal Banker
Central Bank of Warrensburg
04.2023 - 07.2024
- Offer world-class service to customers while assessing banking needs in person and via phone. This concierge selection service allows the explanation of accounts and services available and assists in the selection of the most appropriate product or service for the customer’s needs.
- Utilized strong communication and problem-solving skills to effectively assist customers with their banking inquiries.
- Executed specialized services for customers, including ordering bank cards and checks, issuing CDs, and conducting funds transfers to meet their banking needs.
- Counted and balanced drawers/vaults, locating and offsetting shortages to ensure accurate financial transactions.
Customer Service Supervisor
Green Hills Communications
07.2022 - 12.2022
- Coordinated activities of Customer Service Representatives to enhance customer relationships and achieve operational objectives.
- Implemented key strategies for customer service center to improve service delivery.
- Managed quality assurance program through CMS, DMS, and order entry metrics to ensure compliance with service standards.
- Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.
- Assist with ensuring compliance to all customer contracts.
- Role was eliminated due to organizational restructuring due to merger with Citizens/Green Hills.
Customer Service Supervisor
GEHA
01.2018 - 07.2022
- Supervises and serves as a resource for all team staff regarding program workflows, clinical documentation, claims processing system issues, and work distribution.
- Achieved business goals while fostering high customer satisfaction and associate morale.
- Identified customer trends and concerns, collaborating with leadership to address irritants and streamline operations.
- Tracked and analyzed staff performance using department metrics to identify improvement areas.
- Recommends promotion, termination, hiring or reassignment of subordinates including scheduling and conducting informal and formal employee performance reviews.
- Assisted team with complex or escalated cases and notified department manager.
- Maintains attendance records and approves leave requests.
Customer Service Team Lead
Spectrum
09.2013 - 01.2018
- Communicated key learning initiatives and business updates during team meetings, huddles, e-mails, and TEAMS chats to ensure team alignment.
- Coordinated with dispatch and operational teams to resolve customer issues and manage escalations effectively.
- Led customer service team to enhance support and resolve inquiries promptly.
- Trained new staff on company policies and customer service protocols effectively.
- Monitored team performance and provided feedback to improve service quality.
Education
BA - Health Care Administration
NATIONAL AMERICAN UNIVERISTY
01-2007
AA - Liberal Arts Degree
UNIVERSITY OF MISSOURI MCC
01-2004
Skills
- Service coordination
- Compliance documentation
- Community outreach
- Staff training
- Workshop facilitation
- Customer relationship management
Additional Information
Additional Work History & References Available upon request.
Timeline
Center Coordinator
District III Area on Aging
08.2024 - Current
Universal Banker
Central Bank of Warrensburg
04.2023 - 07.2024
Customer Service Supervisor
Green Hills Communications
07.2022 - 12.2022
Customer Service Supervisor
GEHA
01.2018 - 07.2022
Customer Service Team Lead
Spectrum
09.2013 - 01.2018
BA - Health Care Administration
NATIONAL AMERICAN UNIVERISTY
AA - Liberal Arts Degree
UNIVERSITY OF MISSOURI MCC