Candace Poynter
Columbia
Summary
Dynamic and results-oriented professional with a strong foundation in Data Entry, seeking to leverage expertise in a desired position. Known for efficiently resolving issues while consistently achieving high customer satisfaction rates. Exceptional communication and problem-solving skills contribute to building lasting relationships and enhancing overall customer experiences. Committed to delivering outstanding service and driving positive outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Concentrix
01.2025 - 12.2025
- Handle 50+ customer interactions per day, giving detailed, personalized and friendly service
- Memorized all company products and services to answer customer questions quickly
- Collect source data such as customer name address phone number and enter data into various customer service software
- Managed order processing and tracking through CRM systems, enhancing operational efficiency.
- Resolved customer inquiries effectively, ensuring high satisfaction levels and repeat business.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Customer sales representative
Holiday Inn Executive Center
06.2022 - 08.2023
- Received 30+ calls and directed them to the different departments.
- Assisted over 200+ guests for service.
- Handled cash and credit card payments, adhering to the hotel’s cash handling policy.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Promoted products effectively, increasing sales through personalized recommendations.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
- Analyzed customer feedback to identify trends and suggest improvements for services offered.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer service representative
Kohl’s
10.2020 - 01.2021
- Worked cash register while promoting discounts
- Aided team members with stocking shelves
- Assisted customers to find desired products
- Trained new employees on best practices for customer interaction and store procedures, fostering a supportive environment.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Associate of Science - Business Administration
Moberly Area Community College
01.2025
Skills
- Organizational Development
- Business Process Improvement
- Cold Calls
- Complex Problem Solving
- Competitive Intelligence
- Data entry
- Customer engagement
- Live chat support
Timeline
Customer Service Agent
Concentrix
01.2025 - 12.2025
Customer sales representative
Holiday Inn Executive Center
06.2022 - 08.2023
Customer service representative
Kohl’s
10.2020 - 01.2021
Associate of Science - Business Administration
Moberly Area Community College