Candace Girard
St Louis
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
16
16
years of professional experience
Work History
Customer Service Associate Cashier
Walgreens
Bridgeton, MO
10.2024 - Current
- Greeted each customer warmly upon arrival and thanked them for their patronage.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to improve store operations and service quality.
- Monitored inventory levels, restocked shelves, and organized merchandise displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Hostess
Chilis Restaurant
Florissant, Missouri
03.2024 - 07.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Greeted and seated guests, ensuring a welcoming environment.
- Demonstrated flexibility by helping out in other departments as needed.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
Server
Guechos Restaurant
Belleville, Missouri
04.2023 - 11.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
Customer Service Sales Representative
Industry Solutions
Cape Girardeau, Missouri
05.2019 - 03.2020
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail.
- Provided exceptional customer service by responding to inquiries and resolving customer issues in a timely manner.
Customer Representative Survey taker
Telecommunications
Waynesville, Missouri
01.2010 - 07.2010
- Gained knowledge of the company's products and services to effectively answer customer questions.
- Documented detailed notes regarding each interaction with customers in order to ensure accurate follow-up actions were taken.
- Provided exceptional customer service by promptly responding to inquiries and resolving customer issues.
Education
Associate of Arts - Business Administration
St Louis Community College
Florissant, Missouri05-2028
Skills
- Strong work ethic
- Team player mentality
- Reliability and punctuality
- Professional appearance
- Customer-focused mindset
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Customer satisfaction
- Phone etiquette
- Conflict resolution
- Customer complaint resolution
- Cash handling expertise
- Data entry proficiency
- Attention to detail
- Product knowledge
- Customer inquiries
- Basic math
- POS system operation
Timeline
Customer Service Associate Cashier
Walgreens
10.2024 - Current
Hostess
Chilis Restaurant
03.2024 - 07.2024
Server
Guechos Restaurant
04.2023 - 11.2023
Customer Service Sales Representative
Industry Solutions
05.2019 - 03.2020
Customer Representative Survey taker
Telecommunications
01.2010 - 07.2010
Associate of Arts - Business Administration
St Louis Community College