Store manager with strong background in customer service, inventory management, and team training. Demonstrated success in improving operational efficiency and utilizing sales data to boost store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Cricket Wireless
Fulton
08.2023 - 03.2026
Managed daily store operations and ensured compliance with company policies.
Managed inventory, ensuring timely stock replenishment and organized displays to enhance sales.
Trained and mentored new team members on customer service techniques, improving customer satisfaction and team cohesion.
Analyzed sales data to identify trends, informing strategies that enhanced overall store performance.
Front Desk Manager
Best Western Hotel
Jefferson City
01.2018 - 06.2023
Managed front desk operations to ensure efficient guest check-in and check-out, enhancing guest experience.
Resolved guest complaints promptly to maintain high levels of customer satisfaction.
Oversaw scheduling for front desk staff to ensure adequate coverage during peak times.
Oversaw cash and credit card payment transactions, maintaining accuracy and security in financial processes.
Education
Associate of Applied Science - Business Management
Saint Charles Community College
Centreville, MO
05-2010
Skills
Store operations and inventory management
Cash handling expertise
Sales analysis and reporting
Team training and development
Customer service excellence
Timeline
Store Manager
Cricket Wireless
08.2023 - 03.2026
Front Desk Manager
Best Western Hotel
01.2018 - 06.2023
Associate of Applied Science - Business Management