Camille Thompson
Rolla
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
2
2
years of professional experience
Work History
Patient Access rep
Phelps Health Hospital, (OB/GYN)
09.2024 - Current
- Assisted patients with insurance verification, resolving inquiries and ensuring clarity on coverage options.
- Collaborated with clinical staff to streamline patient flow, improving overall operational efficiency.
- Maintained electronic health records accurately, supporting compliance and quality assurance initiatives.
- Trained new staff on registration protocols and systems, promoting team competence and consistency.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient access rep
Lake Regional Hospital (ER)
09.2023 - 06.2024
- Collects demographic, insurance, and co-payment information, verifies data accuracy, and manages incoming calls while adhering to HIPAA regulations.
- Utilized electronic health record systems to maintain accurate patient records and streamline data entry tasks.
- Trained new staff on registration protocols and hospital policies, fostering a knowledgeable team environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
Medical assisting
Martinsburg College
Martinsburg, WVHighschool Diploma -
Camdenton R-3 School District
Camdenton, MO05.2020
Skills
- Strong organizational skills
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- EMR
- Flexible schedule
- Referral coordination
- Pre-admission requests
- Policy understanding
LANGUAGES
English
Timeline
Patient Access rep
Phelps Health Hospital, (OB/GYN)
09.2024 - Current
Patient access rep
Lake Regional Hospital (ER)
09.2023 - 06.2024
Medical assisting
Martinsburg College
Highschool Diploma -
Camdenton R-3 School District
AWARDS
Student of the year, Cares award