Camille Reese
Kansas City
Summary
I have consistently proven my ability to meet deadlines and achieve project objectives, solve mission-critical problems, and prioritize crucial tasks while maintaining the high standards expected of my role. I am currently seeking a position to further my career goals. Disciplined leader pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs. Excellent report drafting and monthly statement analysis talents. Flexible and hardworking eager to listen, learn and support superiors.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
St. Luke's Hospital
02.2024 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Operations Supervisor
Children's Mercy Hospital
07.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Financial Aid Accounting Assistant
Johnson County Community College
01.2022 - 02.2024
- Provided financial aid counseling to enrolled and prospective students
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Accepted and processed account payments
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
- Counseled students and parents about financial aid options and program details
- Helped individuals complete physical and electronic paperwork such as FAFSA
- Authored presentations and documentation for distribution to current and prospective students
Contact Center Representative II
Children's Mercy Hospital
02.2020 - 07.2023
- Operates Medical Center's communications center and maintains smooth flow of internal and external communications and traffic
- Insures delivery of effective and responsive telecommunications services to all facilities of Children's Mercy Health System, patients, physicians, and community
- Telecommunications services incorporate telephone services, paging services, Answering Services applications, voice mail applications, monitoring of emergency alarm systems, and foreign language assistance
- Handled 300 calls per day to address customer inquiries and concerns
- Demonstrated respect, friendliness and willingness to help wherever needed
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Intern Financial Aid
Johnson County Community College
08.2021 - 01.2022
- Duties include shadowing accounting department staff members, assisting with the financial report preparation process, and learning to track and analyze financial information
- Prepared informational tax spreadsheets
- Maintained database by verifying information and recording new information when needed
- Assisted with month-end closing processes and verified journal entries
- Tracked system for payments on facilities, projects and contracts
- Developed skills necessary to manage various organizational bank accounts
Financial Aid Assistant
Johnson County Community College
08.2020 - 01.2022
- Assist in data entry
- This includes, but is not limited to, preparing and sorting documents for data entry; quickly and accurately entering data into database software; checking for errors and discrepancies
- Prepare campus correspondence mailings, emails, errands, and other duties as assigned
- Interacted with customers by phone, email or in-person to provide information
- Gained operational knowledge and supported departmental needs
- Greeted incoming office visitors, answered questions and directed individuals to office locations
Medical Office Specialist
St. Luke's Health Systems
01.2019 - 09.2020
- Performs a variety of functions in the medical office involving general duties including but not limited to answering the telephone communicating messages through email or Epic greeting registering and scheduling patient appointments collecting patient copayments making appointment reminder calls verifying insurance and other patient data is accurate scanning and or uploading patient information to patient's electronic chart
- Able to provide backup for other positions and functions in the medical office including medical records scheduling insurance verification patient referrals etc
- And the ability to float between multiple locations as assigned
- Will work to ensure patient confidentiality in all instances while maintaining a pleasant and professional appearance and conduct
Loan Officer
Meridian Business Solutions
03.2017 - 01.2020
- Evaluates loan applications and documentation by confirming credit worthiness
- Improves loan applications by informing applicants of additional requirements
- Rejects loans by explaining deficiencies to applicants
- Helping customers by answering questions responding to requests
- Maintains customer confidence by keeping loan information confidential
- Examined customer loan applications for loan approvals and denials
- Originated, reviewed, processed, closed and administered customer loan proposals
Staff Development Assistant
TNC Community
06.2013 - 08.2019
- Advocating for environmental, financial, and employment, assist with job fairs, recruitment, and completing make schedules throughout agency
- Also, assist care for individuals with disabilities
- Duties include helping with daily living skills and wellness, general housekeeping, cooking, community outings, and medication administration
- Being able to multitask between different individuals at one time
- I'm also Med Level 1, CPR, and First Aide certified
Education
Bachelors of Applied Science - Business Administration- Finance
University of Missouri
01.2025
Associate of Applied Science - Accounting
Johnson County Community College
Overland Park, KS05.2022
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
Overland Park, KS05.2022
Skills
- Microsoft Office
- Financial Leadership
- Financial Documentation
- Team Collaboration
- Data-Driven Solutions
- Customer Service
- Data Communications
- HIPAA compliance
- Insurance verification
- Insurance billing
- Follow-up skills
Timeline
Patient Account Representative
St. Luke's Hospital
02.2024 - Current
Operations Supervisor
Children's Mercy Hospital
07.2023 - Current
Financial Aid Accounting Assistant
Johnson County Community College
01.2022 - 02.2024
Intern Financial Aid
Johnson County Community College
08.2021 - 01.2022
Financial Aid Assistant
Johnson County Community College
08.2020 - 01.2022
Contact Center Representative II
Children's Mercy Hospital
02.2020 - 07.2023
Medical Office Specialist
St. Luke's Health Systems
01.2019 - 09.2020
Loan Officer
Meridian Business Solutions
03.2017 - 01.2020
Staff Development Assistant
TNC Community
06.2013 - 08.2019
Associate of Applied Science - Accounting
Johnson County Community College
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
Bachelors of Applied Science - Business Administration- Finance
University of Missouri
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