Results-driven professional with expertise in customer service and team leadership. Known for analytical thinking and attention to detail, dedicated to enhancing guest experiences and swiftly addressing concerns.
Overview
6
6
years of professional experience
Work History
Team Lead
Kokomo Joe's Family Fun Center-St. Peters
City Of Saint Peters, MO
06.2020 - Current
Resolved guest complaints and issues, ensuring customer satisfaction.
Maintained facility cleanliness by delegating tasks among team members as required.
Supervised team members and oversaw efficient completion of job duties.
Quickly and efficiently resolved issues or escalated them
Maintained customer satisfaction by troubleshooting and repairing arcade machines and assisted managers with resolving more advanced issues.