Dynamic service leader with extensive experience at Wagner-Meinert LLC, excelling in project management and employee training. Proven track record in optimizing workflow and enhancing team performance through effective communication and quality control measures. Skilled in technical troubleshooting and fostering strong customer relationships, driving operational excellence and safety compliance.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Service Leader W. Arkansas
Wagner-Meinert LLC
Fort Wayne
10.2022 - 04.2026
Coordinated group activities to ensure smooth workflow and collaboration.
Mentored junior staff to enhance their skills and performance.
Developed training materials for new team members on processes and tools.
Implemented daily check-ins to monitor progress and provide support.
Facilitated communication between departments to streamline operations.
Reviewed project timelines to ensure adherence to deadlines and priorities.
Organized resources and materials to support successful completion of team projects and initiatives.
Worked with other group leaders to identify and resolve issues between teams.
Provided assistance with conflict resolution among team members.
Identified training needs for group members; provided instruction when appropriate.
Assisted newly hired team members by explaining company procedures and safety requirements.
Communicated objectives and implementation tactics to meet organizational goals.
Motivated teams to reach their highest potential by setting achievable goals.
Coached and developed direct reports to lead problem-solving activities.
Managed resources and delegated tasks to ensure timely completion of projects.
Implemented improved initiatives to optimize safety and quality.
Monitored progress on projects, providing feedback and support as needed.
Planned work schedules based on individual strengths, weaknesses, job requirements.
Facilitated creative problem-solving sessions that generated innovative solutions to project challenges.
Encouraged team members to take initiative in their roles by offering rewards for going above expectations.
Conducted regular performance reviews with team members, providing constructive criticism when necessary.
Created detailed plans outlining project procedures and timelines for successful completion.
Adhered to safety regulations while leading staff in the field or laboratory settings.
Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
Implemented strategies designed to improve efficiency across multiple departments.
Developed and implemented group activities to promote team building and collaboration.
Enforced organizational policies while creating an environment that encourages open dialogue.
Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
Used power tools to fabricate and make modifications on products.
Executed routine and non-routine work, driving cost-effective operations.
Communicated effectively with stakeholders at all levels to align project goals and expectations.
Oversaw compliance with company policies and industry regulations within team operations.
Monitored team performance to ensure adherence to deadlines and quality standards.
Provided regular feedback to team members on their performance and development areas.
Encouraged a culture of innovation and continuous improvement within the team.
Resolved conflicts within the team to maintain a positive and productive work environment.
Participated in hiring process, identifying and selecting candidates who fit team needs and company culture.
Organized team-building activities to foster collaboration and boost morale.
Coordinated with other departments to ensure seamless integration of project components.
Prepared and presented reports on team progress and project status to stakeholders.
Negotiated with vendors and suppliers to procure resources necessary for project completion.
Established clear communication channels within the team and with external partners.
Led team meetings to discuss project progress and delegate tasks effectively.
Conducted performance evaluations and recommended promotions or additional training.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Produced thorough, accurate and timely reports of project activities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Evaluated individual and team business performance and identified opportunities for improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Analyzed business performance data and forecasted business results for upper management.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training, and team-building activities.
Implemented quality control measures to uphold company standards.
Service Technician
Wagner-Meinert LLC
Fort Wayne
09.2021 - 10.2022
Diagnosed issues in refrigeration equipment using specialized tools.
Inspected refrigeration systems for leaks and malfunctions.
Repaired compressors, condensers, and evaporators efficiently.
Performed routine maintenance on commercial cooling units.
Diagnosed electrical and mechanical problems in refrigeration systems.
Inspected, repaired and maintained industrial refrigeration systems.
Identified potential issues before they became major problems by performing preventive maintenance checks.
Troubleshot and diagnosed problems with compressors, evaporators, condensers, pumps, motors, valves, fans.
Repaired or replaced defective parts including relays, switches, wiring harnesses and circuit boards.
Educated clients on efficient refrigeration system usage to minimize operational issues.
Cleaned filters and other components to ensure proper airflow through the system.
Recharged refrigerant levels in accordance with EPA regulations.
Uncovered and corrected leaks with individual units and full refrigeration systems.
Performed troubleshooting and specific diagnostic tests to diagnose malfunctions.
Monitored progress of repair jobs throughout the day to ensure timely completion.
Documented service reports and maintenance logs accurately.
Maintained records of service calls including customer contact information, problem description and resolution details.
Collaborated with team members to improve service quality and client satisfaction.
Reviewed work orders and discussed with supervisors.
Assisted other technicians in troubleshooting complex system issues.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Built strong customer relationships through consistent delivery of high-quality service.
Provided technical advice on installation and operation of refrigeration systems to customers.
Calibrated control systems to ensure optimal performance of the system.
Performed routine maintenance activities such as oil changes and belt replacements.
Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
Read technical manuals and schematics to understand specific configurations.
Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
Tested pipe, tubing joints, and connections for leaks.
Inspected job site before project start to identify obstacles and resolve issues.
Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to regulatory standards and building codes.
Kept up-to-date on industry trends by attending training classes and seminars.
Investigated customer complaints related to malfunctioning products or services.
Tested pipe, tubing joints, and connections for leaks.
Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
Repaired parts by using technical knowledge, special tools and soldering skills.
Read technical manuals and schematics to understand specific configurations.
Inspected job site before project start to identify obstacles and resolve issues.
Communicated with clients during service calls for top-quality customer service.
Reviewed work orders and discussed with supervisors.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Refrigeration Second Shift Lead
Tysons Foods
Green Forest
01.2020 - 09.2021
Coordinated team activities to achieve daily production goals and maintain schedules.
Trained new employees on safety protocols and operational procedures.
Monitored equipment performance to identify maintenance needs promptly.
Implemented quality control measures to maintain product standards.
Facilitated communication between shifts to promote seamless workflow transitions.
Developed strategies that enhanced efficiency, ensured quality control, and improved customer service.
Worked closely with management to develop new processes that improved workflow efficiency.
Collaborated with other leads across different shifts in order to coordinate resources effectively.
Communicated effectively with all departments to resolve issues quickly and efficiently.
Provided guidance to team members during production activities to ensure maximum productivity.
Ensured compliance with safety regulations and procedures throughout the facility.
Further Processing Par-Fry Maintenance
Tyson Foods
Green Forest
01.2019 - 02.2020
Collaborated on LN 23 A&B Rissco, Revos, and shared equipment, progressing from M1 to M5 and testing up to M7.
Operated refrigeration equipment, ensuring optimal functionality to support operational efficiency.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintenance Technician
Hiland Dairy Foods Company LLC
Springfield
01.2013 - 01.2019
Work on all equipment in a fluid dairy plant and Ice Cream Manufacturing Facility.
Pasteurizers, separators, homogenizers, Blow molds, trimmers, labelers, video jets, bottle fillers, 1/2 pint paper machines, NH3 Operator 2 card holder, 300 & 350 HP boilers, h2o softeners, motors, drives, weld fabrication whatever is needed.
2ND shift. 240 volt, 480 volt three phase motors, 5v,12v, 24v,120v,and 240v control voltage. hydraulics, pneumatics.
Performed routine maintenance on equipment to ensure optimal functionality.
Troubleshot mechanical problems, reducing downtime and maintaining production flow.
Maintained cleanliness of work areas and ensured compliance with safety standards.
Collaborated with team to enhance maintenance processes, improving overall efficiency.
Replaced worn parts and performed repairs on machinery.
Supported training of new staff on maintenance procedures and safety protocols.
Operated hand and power tools to complete repairs.
Responded promptly to emergency breakdowns, ensuring minimal disruption to operations.
Cleared clogged drains and replaced valves, faucets, and fixtures.
Repaired or replaced faulty wiring, switches, relays, and other electrical components.
Replaced defective parts such as bearings, seals, gears, valves.
Installed new systems, replacement parts, and components to maintain proper operation.
Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Diagnosed mechanical problems using visual inspections and test instruments.
Assisted in the installation of new machinery and equipment.
Read and interpreted equipment and work orders to properly perform required maintenance services.
Troubleshot complex electrical and mechanical issues with minimal downtime.
Disassembled appliances to diagnose problems and facilitate repairs.
Routinely inspected plant equipment for signs of wear or malfunctioning parts.
Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
Adjusted machine settings according to manufacturing specifications.
Installed new pumps, compressors, boilers and other mechanical systems.
Trained junior technicians on best practices for machine operation and repair.
Worked closely with engineering team to develop innovative solutions for existing problems.
Developed preventive maintenance plans for various types of machinery.
Calibrated instruments used in testing processes to ensure accuracy of results.
Implemented troubleshooting techniques to resolve issues.
Repaired machines, equipment or structures using tools or equipment.
Ordered parts, supplies or equipment from catalogs or suppliers.
Cleaned or lubricated shafts, bearings or other parts of machinery.
Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
Adjusted devices or control instruments using hand tools, levels or straightedges.
Assembled, installed or repaired electrical or electronic components and pipe systems.
Aligned and balanced new equipment after installation.
Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Further Processing Maintenance Backup Lead
Tyson Foods
Green Forest
01.2012 - 01.2013
Further Processing Maintenance
Tyson Foods
Green Forest
01.2009 - 01.2013
Maintained and repaired electrical systems (460, 240, 120 AC volts; 600, 24, 12, 5 DC volts), hydraulics, pneumatics, vacuum systems, plumbing, welding (stick, MIG, TIG), and various machinery including grinders, tumblers, breaders, batter applicators, fryers (tube fired and thermal fin), freezers (Frigo and Aro Freeze), and packaging equipment.
Operated labeling and pallet wrapping machinery, ensuring proper handling of OFFALL; completed Maximum700 Formax training and Formax 26 PLC training to enhance operational proficiency.
Executed daily tasks with precision and attention to detail.
Proposed creative strategies during team meetings to improve productivity.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Installer Hardwood and Tile
Self Employed
Reeds Spring
01.1998 - 01.2013
Installed custom tile and hardwood floors; repaired subfloor covering, sanded, stained, and applied finish on hardwood floors, and completed remodeling tasks including rough carpentry, residential electrical work, plumbing, and drywall installation and finishing.
Installed various products in residential and commercial settings.
Collaborated with clients to determine installation requirements and preferences.
Utilized hand tools and power tools for efficient installation processes.
Ensured compliance with local building codes and safety regulations.
Provided exceptional customer service during installation and post-installation support.
Assessed installation sites to prepare for projects and identified troubleshooting needs.
Maintained inventory of tools, materials, and equipment for readiness on job sites.
Trained new installers on installation best practices and safety procedures to ensure compliance and efficiency.
Removed systems and fixtures to prepare for replacements.
Followed building standards and codes during unit installations.
Performed troubleshooting to diagnose and resolve system issues.
Provided exceptional customer experiences to service recipients.
Replaced defective hardware components promptly.
Mounted and connected mechanical and electrical equipment according to specifications.
Tested installed hardware and software to ensure proper functioning.
Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Wired equipment while following safe electrical procedures to eliminate risk.
Tested and troubleshot systems to alleviate potential issues.
Verified installation site health and reported blockages and structural issues according to standardized protocols.
Carpenter
Self Employed Services
MT. Grove
01.1998 - 01.2005
Constructed wood framed houses from the ground up, overseeing plumbing, electrical, drywall installation, and finishing, repairing, and refinishing hardwood floors.
Constructed custom furniture using various woodworking techniques and tools.
Installed cabinetry and trim in residential and commercial spaces.
Collaborated with clients to design tailored carpentry solutions and layouts.
Production MIG Welder
Hutchens Industries
Mansfield
01.1993 - 01.1998
Performed maintenance on steel mill headers, brakes, plasma cutters, shears, and drill presses while executing production MIG welding on trailer suspension and small parts across multiple positions, including AWA robotic welding.
Operated welding equipment in compliance with safety protocols and guidelines to ensure safe working environment.
Inspected welds for quality and compliance with specifications.
Maintained tools and equipment for optimal performance and safety.
Read blueprints and technical drawings to ensure accurate production.
Adhered to production schedules to meet project deadlines consistently.
Managed equipment and materials in accordance with protocols to maintain safety and reduce production costs.
Calibrated and adjusted equipment settings for optimal performance.
Repair defective parts or fill holes, indentations or seams in metal products.
Yard Hand
Cabool Ace Hardware
Cabool
01.1991 - 01.1993
Yard hand and delivery driver for lumber yard.
Loaded and unloaded merchandise using forklifts and hand trucks safely.
Loaded trailers and vehicles with materials and supplies for delivery.
Transported items to and from the yard to facilitate operations.
Moved large items using forklifts and pallet jacks to ensure safe handling.
Collected, transported, and stored materials for processing.
Organized yard layout to enhance customer access and streamline product flow.
Assisted customers with locating products and answering inventory inquiries.
Performed regular inventory checks to maintain stock accuracy and availability.
Prepared items for outgoing shipments to support timely delivery processes.
Cleaned and maintained outdoor displays, ensuring a welcoming environment.
Organized storage area for tools and materials used in the yard work.
Followed safety protocols while handling tools and equipment in the yard.
Maintained equipment by inspecting and performing simple repairs.
Loaded and unloaded trucks with supplies and materials for various landscaping projects.
Wood Truss Assembler
Ozark Truss Co.
Cabool
01.1985 - 01.1991
Assembled truss components with hand and power tools, ensuring structural integrity and adherence to specifications.
Interpreted blueprints and schematics to accurately construct trusses.
Take engineered drawings produce material list, gather materials, cut parts, assemble electromagnetic jig according to drawing assemble engineered wood trusses, band and ship.
Built trusses following specifications of customer orders and established company standards.
Assemble components such as lumber, steel plates, and connectors to create trusses.
Inspected finished products for quality assurance before shipment.
Perform quality control checks on finished products before releasing them for shipment or storage.
Inspect trusses for structural integrity prior to installation.
Measure and cut wood pieces with a saw or other cutting tools.
Communicated with supervisors regarding material needs and workflow challenges.
Executed safety protocols to create a safe and efficient work environment, minimizing risk during assembly.
Ensure proper safety protocols are followed at all times during production.
Troubleshoot problems that arise during the assembly process and adjust accordingly.
Collaborated with team members to achieve on-time assembly of truss systems, enhancing overall workflow.
Assisted in training new employees on assembly techniques and safety practices.
Unloaded raw materials from delivery trucks for assembly operations.
Load completed trusses onto pallets for shipping or storage purposes.
Install trusses in accordance with local building codes.
Securely fasten joints together using bolts, screws, nails, or adhesive glue.
Kept truss building production line free of debris, stocked with supplies and professionally organized.
Operated overhead cranes and forklifts to move heavy loads around production and loading zones.
Perform routine maintenance on tools and equipment used in the assembly process.
Uphold quality assurance procedures by inspecting materials and completed work.
Ran heavy machinery to embed and secure metal components.
Respond promptly to customer inquiries related to product specifications and availability.
Operated overhead cranes and forklifts to move heavy loads around production and loading zones.
Upheld quality assurance procedures by inspecting materials and completed work.
Ran heavy machinery to embed and secure metal components.
Trained staff on proper food handling procedures, ensuring adherence to safety regulations.
Collaborated with military personnel on food safety protocols.
Assisted in developing inspection checklists and guidelines, streamlining inspection processes.
Reported findings to maintain operational readiness and safety standards.
Monitored cleaning methods for adherence to sanitation requirements.
Inspected restaurants, bakeries and other organizations serving food.
Gathered information about complaints and conducted investigations to review establishments.
Assessed kitchen, dining areas and overall facility for compliance with laws and codes.
Reviewed product labels for accuracy prior to release into the marketplace.
Verified that products were labeled correctly according to applicable laws and regulations.
Reported all findings related to suspected violations of health, safety, and hygiene regulations.
Audited records pertaining to the purchase, storage, preparation, serving, delivery, and disposal of food items.
Maintained detailed records of inspection activities, test results, and other relevant data.
Advised management on best practices for improving overall product quality control efforts.
Trained employees on proper methods for storing, preparing, cooking, packaging, labeling foods safely.
Documented non-compliance incidents for further investigation by appropriate authorities.
Ensured that all equipment used in the production process met established safety guidelines.
Collaborated with other departments to identify areas where operational improvements could be made.
Reviewed plant operations manuals for accuracy and completeness.
Maintained proper inspection, sanitation and disposal procedures to prevent contaminated food sources from being consumed.
Notified management promptly of systemic concerns with production line and recommended improvement plans.
Used HACCP principles to assess risks of different food-related items and document findings.
Maintained visual control of condemned items until proper disposal procedures were completed.
Monitored meat slaughtering and processing conditions to assess necessary sanitation levels.
Established production standards for food ingredients, additives and compounds to assist packaging procedures.
Tindel Feed Mill
Mt. Grove
01.2001
Maintenance at a working feed mill, oil, fired boiler, pellet machine crimper rollers, hammer mill, shackers, Bagers sewing machines bed at the delivery trucks. Grain Elevators, assorted augers.
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