Callie Collins
Doniphan
Summary
Dedicated professional with a foundation in Wildlife Biology and customer service. Excels in multitasking and effective communication, ensuring positive guest experiences while managing high-pressure situations.
Overview
2
2
years of professional experience
Work History
Server
Big Whiskey's American Bar & Grill
Nixa, MO
08.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction
- Efficiently processed orders and managed payments using point-of-sale systems
- Collaborated with kitchen staff to ensure timely food preparation and presentation
- Maintained cleanliness and organization of dining areas to enhance guest experience
- Assisted in training new servers on menu knowledge and service standards
- Upsold menu items, contributing to increased sales and enhanced customer satisfaction
- Responded promptly to guest inquiries and resolved issues effectively, improving service quality
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Host
Big Whiskey's American Bar & Grill
Poplar Bluff, MO
09.2024 - 07.2025
- Greeted and seated guests, ensuring a welcoming atmosphere
- Managed reservations, optimizing guest flow during peak hours
- Provided menu information, assisting guests with food and drink selections
- Handled customer inquiries and resolved issues promptly for satisfaction
- Assisted in training new hosts on operational procedures and guest services
- Maintained cleanliness and organization of dining area to enhance guest experience
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Education
Bachelor of Science - Wildlife Biology
Missouri State University
Springfield, MO05-2029
High School Diploma -
Doniphan Senior High School
Doniphan, MO05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Guest relations management
Timeline
Server
Big Whiskey's American Bar & Grill
08.2025 - Current
Host
Big Whiskey's American Bar & Grill
09.2024 - 07.2025
Bachelor of Science - Wildlife Biology
Missouri State University
High School Diploma -
Doniphan Senior High School