Caleigh Noriega
Springfield
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
PSE Sales & Services
United States Postal Service, USPS
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Airline Customer Service Agent
CRJ Aviation
04.2022 - 04.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
Customer Service Representative
T-MOBILE
08.2021 - 04.2022
- Created happy customers by focusing on the customer experience and successfully resolving customer issues
- Received great ratings on Customer loyalty programs
- Performed well in cross-selling and up-selling products to customers
- Supported team initiatives and created an inclusive environment
Electronic Sales Associate
WALMART
08.2020 - 08.2021
- Provided excellent customer service – greeted customers and ascertained what each customer wanted or needed.
- Described merchandise and explained use, operation and care of merchandise to customer.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Inventory stock and requisition new stock.
- Ticket, arrange and displayed merchandise to promote sales.
- Collaborated with team in order to accomplish daily goals and tasks.
Education
BBA - Project Management And Information Systems
University of Maine, Presque Isle
04-2026
Skills
- Highly motivated and optimistic; bringing positive energy to the workplace
- Ability to communicate complex ideas in a simple manner
- Ability to work well in a group as well as individually
- Strong Customer service skills
- Time management
- Problem-solving
- Friendly, positive attitude
- Dependable and responsible
Timeline
PSE Sales & Services
United States Postal Service, USPS
04.2023 - Current
Airline Customer Service Agent
CRJ Aviation
04.2022 - 04.2023
Customer Service Representative
T-MOBILE
08.2021 - 04.2022
Electronic Sales Associate
WALMART
08.2020 - 08.2021
BBA - Project Management And Information Systems
University of Maine, Presque Isle
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