Caleb Wood
Washington
Summary
Adept at managing small business operations and fostering strong client relationships, I significantly enhanced customer satisfaction and brand trust during my tenure as Owner at my self-employed lawn care service. My background with Triplet Construction showcases my project management prowess and commitment to delivering quality work within deadlines, embodying both hard and soft skills crucial for business success.
Overview
3
3
years of professional experience
Work History
Owner
Self-employeed
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
Contractor
Triplet Construction
08.2023 - 06.2024
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Sales Associate
TNT Sales
01.2023 - 08.2023
- Built relationships with customers to encourage repeat business.
Concrete Finisher
Wiseman Shot Crete
08.2022 - 01.2023
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Mixed, spread, and patched concrete to specifications.
United States Postal Carrier
United States Post Office
03.2022 - 08.2022
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
Education
Bachelor of Science - Education
Southern Illinois University, Carbondale
Carbondale, IL12-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
Timeline
Owner
Self-employeed
06.2024 - Current
Contractor
Triplet Construction
08.2023 - 06.2024
Sales Associate
TNT Sales
01.2023 - 08.2023
Concrete Finisher
Wiseman Shot Crete
08.2022 - 01.2023
United States Postal Carrier
United States Post Office
03.2022 - 08.2022
Bachelor of Science - Education
Southern Illinois University, Carbondale
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