Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Puckett

Forsyth

Summary

Dynamic and results-driven professional with experience at AT&T, excelling in customer support and problem-solving. Proven ability to manage high call volumes while maintaining a calm disposition. Skilled in data entry and complaint resolution, consistently enhancing service quality and customer satisfaction. Adept at utilizing CRM systems to streamline operations.

Overview

3
3
years of professional experience

Work History

Call Center Representative

AT&T
09.2023 - 08.2025
  • Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Utilized CRM systems to document customer interactions and ensure accurate record-keeping.
  • Analyzed customer feedback to develop solutions that improved service quality and efficiency.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained up-to-date knowledge of AT&T products, services, and promotions to inform customers effectively.

Food Prep, Dishwasher, Cashier

Sonic
Hollister, MO
05.2022 - 05.2023
  • Operated dishwashing equipment to ensure cleanliness and sanitation of kitchen tools and utensils.
  • Assisted in maintaining kitchen organization by sorting and storing clean dishes efficiently.
  • Followed safety protocols to uphold health standards in food preparation areas.
  • Collaborated with team members to streamline dishwashing processes during peak hours.
  • Supported inventory management by reporting low stock levels of cleaning supplies.
  • Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

No Degree - High School Teaching

University of Missouri
Columbia, Missouri

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Resolving issues
  • Complaint resolution
  • Gathering information
  • Payment processing
  • Calm disposition
  • Inbound phone call management
  • Database research
  • Cash handling

Timeline

Call Center Representative

AT&T
09.2023 - 08.2025

Food Prep, Dishwasher, Cashier

Sonic
05.2022 - 05.2023

No Degree - High School Teaching

University of Missouri
Caleb Puckett