Caleb Henry
Blue Springs
Summary
Results-driven professional with extensive experience in field service roles, consistently achieving high levels of customer satisfaction. Expertise in technical operations ensures optimal functionality and safety standards. Strong attention to detail and collaborative skills enhance team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Hometown Veterans Medical
Kansas City
03.2024 - Current
- Installed and repaired medical equipment for patient care.
- Conducted routine maintenance on devices to ensure functionality.
- Provided training on proper equipment usage to operators.
- Documented service reports detailing maintenance and repairs performed.
- Completed all necessary paperwork for service calls in a timely manner.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Responded promptly to emergency service requests from clients.
- Handled telephone support calls to determine issues and provide solutions.
IT Field Technician
Spectrum Cable
Kansas City
01.2021 - 02.2024
- Followed safety guidelines when using tools or ladders.
- Installed and configured fiber and coax for residential and commercial clients.
- Diagnosed and fixed Internet, phone, and TV issues using specialized tools and equipment for troubleshooting.
- Adhered to safety protocols while performing fieldwork in various environments.
- Assisted in training new technicians on installation processes and best practices.
- Drove and maintained the company vehicle, keeping it in great condition.
Lot Technician
Bledsoe Rentals
Lee's Summit
03.2018 - 01.2021
- Inspected rental equipment for functionality and cleanliness before customer delivery.
- Assisted customers with equipment selection and provided usage instructions.
- Organized outdoor areas to showcase products to potential customers.
- Performed minor repairs to rental equipment.
- Delivered and picked up equipment from customers' houses.
- I took phone calls to place rental items on hold for customers.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO05-2018
Skills
- Equipment installation
- Medical device maintenance
- Service report documentation
- Emergency repairs
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Customer service
- Accountability and work ethic
- Training and mentoring
- Troubleshooting and repair
- Timely reports completion
- Valid Driver's license
- Verbal and written communication
- Route planning
- Relationship building
- Courteous and professional
Timeline
Field Service Technician
Hometown Veterans Medical
03.2024 - Current
IT Field Technician
Spectrum Cable
01.2021 - 02.2024
Lot Technician
Bledsoe Rentals
03.2018 - 01.2021
High School Diploma -
Grain Valley High School