Caleb Clevenger
Kansas City
Summary
Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Larks Entertainment
08.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
General Manager
Sonic Drive-In
04.2022 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Food and Beverage Manager
T-Buckets Golf Course
01.2017 - 10.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed bar and wait staff and directed hiring program.
- Developed and executed successful marketing campaign, introducing themed dining events that significantly boosted patronage during off-peak hours.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
Education
Associate of Arts - Non-profit Management
Missouri Valley College
Marshall, MO05-2012
High School Diploma -
Carrollton High School
Carrollton, MO05-2009
Skills
- Inventory management
- Budget management
- Staff training
- Customer service
- Vendor negotiation
- Menu development
- Quality assurance
- Safety compliance
- Sales strategies
- Relationship building
- Food and beverage operations
- Cost control
- Menu pricing
- Beverage making
- Ordering supplies
- Sales promotion
- Recruitment
- Coaching and mentoring
- Problem-solving
- Supply ordering and management
Timeline
Food and Beverage Manager
Larks Entertainment
08.2024 - Current
General Manager
Sonic Drive-In
04.2022 - 08.2024
Food and Beverage Manager
T-Buckets Golf Course
01.2017 - 10.2022
Associate of Arts - Non-profit Management
Missouri Valley College
High School Diploma -
Carrollton High School
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