Cade Bishop
Stockton
Summary
Experienced manager with a proven track record of success in data center services account management. Skilled in developing and managing budgets, recruiting and managing staff, and creating and implementing programs.
Overview
13
13
years of professional experience
Work History
Account Manager
Salute
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Manage budget, accounts, and personnel for approximately 2 million in total yearly revenue while achieving approximately 30% profit margin(after burden costs).
- Maintain a rapid positive growth trend due to high level of customer satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Successfully managed multiple teams simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large teams and projects.
- Met deadlines without sacrificing quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Data Center Maintenance Supervisor
Salute
07.2021 - 03.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 8 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Data Center Technician
Salute
07.2019 - 07.2021
- Performed preventative and general cleaning of data centers to a white glove standard.
- Built, modified, and installed server racks, structured cabling infrastructure and hot aisle containment infrastructure,
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Dressed and labeled cables for easy identification and traceability.
- Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
Broadband Technician II
Vyve Broadband
10.2018 - 07.2019
- Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at residential and commercial locations
- Provided customer with information and requirements for all services
- Utilized industry equipment to analyze, identify and resolve technical problems
- Complied with all company quality, security and safety guidelines
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems
Tack Rig Operator, Welder Helper, General Laborer
Lonestar Pipeline Contractors
06.2018 - 10.2018
- Maintained a clean and organized work environment for optimal functionality during high-pressure situations.
- Increased crew productivity through effective communication and collaboration during operations.
- Achieved incident-free operations with strict adherence to safety protocols and policies.
- Assisted team members with tasks that require group effort.
- Prepared welding equipment to perform advanced welding work.
- Maintained equipment in good working order.
- Fetched materials, equipment, and tools for welding professionals.
Deployed Infantry/ Security Forces
U.S. Army
11.2016 - 12.2017
- Worked multiple defensive fighting positions as part of a 356-member, four-service team responsible for base operating support, airfield operations and defense of a 25.5 million square foot austere tri-national airfield in support of 16 remotely piloted aircraft.
- Accounted for over $500,000 worth of equipment on a daily basis.
- Ensured security was never degraded due to equipment failure or loss.
- Attention to detail when assisting with security sweeps and random anti-terrorism measures enabled continuous force protection for two organizations flying 1,500 combat missions and 30,000 hours of armed intelligence, surveillance and reconnaissance for three combatant commanders in the Horn of Africa.
- Expert technical and tactical knowledge bolstered United States Africa Command's combat readiness and secured a total of $836 million in Department of Defense, Other Government Agency and contractor assets.
Infantry Soldier
Arkansas Army National Guard
11.2011 - 11.2018
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Maintained 100% accountability of all assigned equipment worth more than $8,000.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
Education
Broadband Premises Installer Certification
Society of Cable Telecommunications Engineers
2019
High School Diploma -
Wickes High School
Wickes, AR2012
11B MOS qualification - Army Basic Training and Advanced Infantry Training
U.S. Army Infantry School
Fort Benning, GA2012
Firefighter certification -
Texarkana College Fire Academy
Texarkana, TX2014
OSHA 10 certification
OSHA
2019
Skills
- Leadership
- Communication
- Strategic Planning
- Financial Management
- Team Building
- Decision Making
Timeline
Account Manager
Salute
03.2023 - Current
Data Center Maintenance Supervisor
Salute
07.2021 - 03.2023
Data Center Technician
Salute
07.2019 - 07.2021
Broadband Technician II
Vyve Broadband
10.2018 - 07.2019
Tack Rig Operator, Welder Helper, General Laborer
Lonestar Pipeline Contractors
06.2018 - 10.2018
Deployed Infantry/ Security Forces
U.S. Army
11.2016 - 12.2017
Infantry Soldier
Arkansas Army National Guard
11.2011 - 11.2018
High School Diploma -
Wickes High School
11B MOS qualification - Army Basic Training and Advanced Infantry Training
U.S. Army Infantry School
Firefighter certification -
Texarkana College Fire Academy
Broadband Premises Installer Certification
Society of Cable Telecommunications Engineers
OSHA 10 certification
OSHA
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