Shea Pyron-Thacker
St Louis
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Senior Court Clerk
22nd Judicial Circuit Court
04.2024 - Current
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Drafted professional court correspondence to facilitate legal proceedings.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Performed routine data entry or document management.
Office Manager
Brothers Ez Moving
04.2014 - 03.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Organized and distributed payroll for up to 80 staff members.
- Supervised payroll corrections for accuracy and duplications.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Compiled financial data for company locations and assisted transition to computerized payroll systems.
- Resolved payroll discrepancies quickly and successfully.
- Developed and implemented payroll procedures to streamline workflow.
- Managed divisional cost accounting, general ledger, payroll and cash management.
- Researched payroll, COBRA, disability and FMLA issues.
- Performed payroll and balance sheet analysis.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Supervised team in audit of payroll department.
- Managed accounts payable and receivables and payroll.
- Handled administrative records, document processing and payroll needs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Completely ran every aspect of company.
Education
Associate of Applied Science - Medical Assistant
Vatterott College
St Louis, MOSkills
- Legal document preparation
- Problem-solving
- Administrative support experience
- Advanced computer proficiency
- Document proofreading
- Exceptional organizational skills
- Calendar management
- Strong organization
- Data entry
- Bookkeeping
- Billing
- Staff hiring
- Financial tracking
- Payroll and budgeting
- Human resources
- Payroll assistance
- Payroll document management
- Payroll administration and timekeeping
- Payroll process
Timeline
Senior Court Clerk
22nd Judicial Circuit Court
04.2024 - Current
Office Manager
Brothers Ez Moving
04.2014 - 03.2024
Associate of Applied Science - Medical Assistant
Vatterott College
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