Byron Smith
Grandview,MO
Summary
Skilled in small business operations and customer relations, I excelled at Metro Barber College, enhancing client service and fostering relationships. My background also includes safely operating forklifts at Johnson & Johnson, showcasing my adherence to safety guidelines. I'm adept at relationship building and verbal communication, significantly improving team performance and competitive positioning.
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Overview
35
35
years of professional experience
Work History
Owner Metro Barber College
Self-employeed
01.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Answered over 100 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Forklift Operator
Johnson & Johnson
01.1990 - 01.1992
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
Bachelor of Science - Criminal Justice
Northwest Missouri State University
Maryville, MO05-1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner Metro Barber College
Self-employeed
01.2004 - Current
Forklift Operator
Johnson & Johnson
01.1990 - 01.1992
Bachelor of Science - Criminal Justice
Northwest Missouri State University
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