Dedicated professional with strong customer service and aquatic safety skills. Experienced in emergency response and team leadership, ensuring a safe and enjoyable environment for patrons.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Vandalia Family Aquatic Center
Vandalia
05.2025 - 08.2025
Supported daily operations of aquatic center while maintaining a safe environment.
Conducted regular inspections of equipment to ensure safety standards were met.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Created reports on sales trends, inventory levels, and financial data.
Cashier
Hickman's IGA
Perry
09.2024 - 05.2025
Operated cash register and processed customer transactions efficiently.
Assisted customers with product inquiries and provided excellent service.
Maintained cleanliness and organization of checkout area and displays.
Managed cash drawer, ensuring accurate funds at beginning and end of shifts.
Stocked shelves with merchandise, ensuring proper placement and visibility.
Trained new cashiers on register operations and customer service standards.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Shift Leader
Dairy Queen Grill & Chill
Vandalia
08.2023 - 05.2024
Supervised daily operations, ensuring efficient service and team performance.
Trained new employees on customer service standards and food safety protocols.
Managed inventory levels, restocking supplies as needed throughout shifts.
Implemented cleanliness standards, ensuring compliance with health regulations.
Maintained an organized work environment by delegating tasks to staff as needed.
Lifeguard
Vandalia Family Aquatic Center
Vandalia
05.2021 - 05.2024
Responded promptly to emergencies, providing first aid and CPR as needed.
Monitored pool area for safety and compliance with facility rules.
Enforced safety regulations while supervising swimming activities and patrons.
Maintained cleanliness of pool facilities, ensuring a safe environment for guests.
Collaborated with team members to ensure smooth daily operations at the center.
Monitored swimmers to ensure safety in the pool area.