Experienced with managing restaurant operations to ensure seamless guest experiences. Utilizes effective communication, hiring processes and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently. Experienced in accepting the helm of operationally challenged restaurants and turning them around.
Work History
Front of House Director
10 Months
Chick-Fil-A | 11.2025 - 09.2026
Responsible for daily Front of House operations, with each shift consisting of 10 to 20 people.
Primary focuses are increasing Order Accuracy, Speed of Service, and Overall Satisfaction month over month.
General Manager
5 Years 4 Months
Noodles and Company | 05.2020 - 09.2025
We were more than a simple noodle company; we would cut and/or prep 20 different types of vegetables daily, make several of our own sauces, make 10 different types of noodles daily, and cook/prepare multiple types of meats daily. Our menu included multiple sauteed Asian dishes, Cajun and Scampi dishes, while also serving several types of basic noodle dishes like mac n’ cheese or alfredo dishes.
A great company. I left to return to the Springfield area for family.
Sales Consultant
1 Year 1 Month
Weber Flooring | 12.2018 - 01.2020
Sold carpet and flooring products as an inside sales consultant.
Worked up floor plans and bids.
Arranged contracting and installation dates with independent installers for my clients.
Regional Training Manager
2 Years 9 Months
Arby’s (United States Beef Corp) | 01.2016 - 10.2018
Duties were concurrent with District Manager responsibilities, where I continued to oversee four stores as a District Manager.
Oversaw and worked with the General Managers of our training stores on training new managers within the Kansas City market. Additional duties included teaching and proctoring ServSafe courses.
Aided in new restaurant openings nationwide.
District Manager
4 Years 6 Months
Arby’s (United States Beef Corp) | 04.2014 - 10.2018
Responsible for overseeing the operations and performance of multiple units. I oversaw six units when I was promoted to Regional Training Manager. During this time, two of my general managers were promoted to district managers themselves.
General Manager
3 Years 6 Months
Arby’s (United States Beef Corp) | 10.2010 - 04.2014
When the current GM transferred to a different region, I was promoted to General Manager of the training store at which I worked. During these four years, we became the number one training store for the region. Our store trained over 100 managers during that time, earning the privilege of training new managers for other regions and at that time the highest certification score for an Arby’s training store.
General Manager
5 Years 8 Months
Pet Warehouse | 07.2002 - 03.2008
Running all managerial duties in the day-to-day operations of a pet store, from hiring, inventory, ordering, scheduling, money handling, and ensuring proper care for the health of the animals in our facilities. I was also in charge of the wholesale warehouse behind my store for our parent company, General Pet. I left the pet industry due to developing pet allergies.
Skills
Restaurant Operations
Food Safety Compliance
In-Depth P&L Understanding and Responsibility
Training and Mentoring on Multiple Levels from Crew to Area Management
Customer Feedback Analysis
Conflict Resolutions
Team Building
Guest Relations
Staff Management
Accomplishments
Multiple awards for best performing general manager of the quarter within the company while at Noodles Inc.
Consistently ran a top-performing stores and trained over 100 managers in my role as a Certified Training Manager.
Founder’s Award Winner for the Kansas City Region (employee of the year). Runner-up that year for the whole company.
Traveling ServSafe Certified Instructor and Examination Proctor for ServSafe while at Arby’s.
Timeline
Front of House Director
Chick-Fil-A
11.2025 - 09.2026Read More
General Manager
Noodles and Company
05.2020 - 09.2025Read More
Sales Consultant
Weber Flooring
12.2018 - 01.2020Read More
Regional Training Manager
Arby’s (United States Beef Corp)
01.2016 - 10.2018Read More
District Manager
Arby’s (United States Beef Corp)
04.2014 - 10.2018Read More
General Manager
Arby’s (United States Beef Corp)
10.2010 - 04.2014Read More
General Manager
Pet Warehouse
07.2002 - 03.2008Read More
Highlights of Qualifications
5 years as General Manager at Noodles and Company.
10 Years Total with US Beef DBA Arbys. 2 years as Regional Training Coordinator overseeing management training in 43 stores of the Greater Kansas City area, 2 years as District Manager for up to 8 stores, 4 years as a Training General Manager.
6 years Retail Pet Store Manager, operating a 16,000 sq. foot store.
Retail Management
The warehouse behind my store was converted for use as additional warehouse storage for our wholesale sister company, General Pet INC. I was given supervisor responsibilities over this new warehouse in addition to my General Manager duties.
Won several vendor awards for best display. In 2005, I won a national merchandising award from Royal Canin Dog Food for the best overall set of their line.