Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Buffalo Wild Wings Bar and Grill
11.2010 - 06.2025
Responsible for leading daily operations, workflow processes and food safety protocols.
Supported team in administrative tasks, enhancing communication and efficiency.
Observed management strategies to understand operational success factors.
Engaged with staff to gather feedback on process improvements and challenges.
Shadowed senior managers to develop leadership skills and operational knowledge.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Bar Manager
Foirella's Jack Stack Barbecue
05.2007 - 09.2010
Supervised daily bar operations, ensuring exceptional customer service and adherence to health standards.
Trained and mentored staff on beverage preparation, customer engagement, and operational procedures.
Coordinated special events and promotions to enhance guest experiences and drive sales growth.
Established relationships with suppliers for timely procurement of quality ingredients at competitive prices.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant General Manager
Bellini's Ristorante & Grill
02.2005 - 07.2007
Mentored staff to foster professional growth and skill development.