Bruce Ziebarth
Moberly
Summary
Dedicated professional with a strong background in customer service and logistics optimization. Expertise in achieving KPIs and ensuring compliance, ready to enhance service delivery and contribute to organizational success.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Student
UMass Global
Sacramento
04.2024 - 12.2025
- Developed proficiency in operating systems and security, implementing hardware and software safeguards.
- Applied IT Service Management (ITSM) principles to deliver aligned technical support.
- Mastering IT Infrastructure and Networking fundamentals, including the configuration and troubleshooting of local area networks (LANs) and cloud-based systems.
Independent Contractor
Multiple Gig Companies
Moberly
07.2019 - 04.2024
- Leveraged mobile applications and GPS technology to optimize delivery routes and manage real-time logistical data, ensuring 100% on-time completion of service requests.
StorageMart
Customer Service Supervisor
Columbia
07.2022 - 01.2023
- Utilize data analytics to monitor and achieve department KPIs, ensuring all service requests meet organizational standards.
- Manage team building and hiring processes to maintain a high-performance support environment.
- Monitor leads generated among a group of 25 stores to ensure the close rates stayed above the required 60%.
Customer Service Supervisor
Cigna Healthspring
Nashville
10.2017 - 08.2019
- Awarded the Cigna Innovation Award (2019) for implementing process improvements that enhanced service delivery.
- Trained staff on complex federal insurance regulations and internal company policies to ensure 100% compliance during technical support interactions.
- Supervise a team of specialists, leveraging Agile Project Management and Kaizen principles to ensure continuous improvement in help desk response times.
BPO Operations Manager
WIPRO Infocrossing
Jefferson City
06.2016 - 06.2017
- Honored with the Wipro Innovation Award and Employee of the Month for excellence in operational management and service quality.
- Collaborated with the Director to build data dashboards that unified multiple sources to track KPIs for a 300-agent center, improving visibility into technical performance.
- Directed the expansion of the BPO department from 5 to over 100 personnel across 4 states, managing large-scale hiring and training on short notice.
- Successfully stood up a 30-person team within 72 hours to meet urgent client requirements, with the team exceeding all technical goals within two weeks.
Education
Bachelor of Science - Information Technology
UMass Global
Irvine, CA12-2025
Skills
- Customer service
- Deadline driven
- Network troubleshooting
- Data analytics
- Technical support
- Project management
Certification
A+ ce - Comptia
Timeline
Student
UMass Global
04.2024 - 12.2025
StorageMart
Customer Service Supervisor
07.2022 - 01.2023
Independent Contractor
Multiple Gig Companies
07.2019 - 04.2024
Customer Service Supervisor
Cigna Healthspring
10.2017 - 08.2019
BPO Operations Manager
WIPRO Infocrossing
06.2016 - 06.2017
Bachelor of Science - Information Technology
UMass Global