Brooklyn Ogden
Excelsior Springs
Summary
Skilled bartender with a background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences, and foster repeat business. Successfully increased bar revenue through effective upselling techniques, and efficient inventory management. Excellent analytical and math skills, dedicated, disciplined, and focused.
Overview
8
8
years of professional experience
Work History
Bartender
Hy Vee
Liberty
07.2021 - 01.2025
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Greeted guests with friendliness and professionalism.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Developed new cocktail recipes for the menu.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Sales Manager
Renos Powersports
Kansas City
09.2016 - 05.2021
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Organized trade shows, conferences, and seminars to promote the company's products and services.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Monitored customer satisfaction levels and took corrective action when needed.
- Conducted regular training sessions for new sales personnel.
- Achieved company growth and brand development through market expansion and sales.
- Updated and maintained dealership website and social media accounts.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Managed, hired, and trained high-performing sales team.
Education
Bachelor of Arts - Broadcast And Film
Central Missouri State University
Warrensburg, MOAssociate of Science - Missile Technology
Community College of Air Force
Montgomery, ALSkills
- Mixology
- Classic Cocktail Crafting Skills
- Effective Communication Ability
- Sales and upselling techniques
- Customer service expertise
- Effective Multitasking
- Ordering bar supplies
- Point-of-Sale Operations
- Fundamental Accounting
- Cash and credit transactions
- Marketing and sales experience
Affiliations
Long Distance Runner, Completed 10 Full Marathons and 16 Half Marathons
Accomplishments
Increased Sales 20% Year over Year at Established Powersports Dealership
Top Finance Manager Multiple Years in Automobile Dealerships
Dealer of The Year Awards
Multiple Sales Awards for Individual and Dealership
Highest Number of Consecutive Perfect Customer Satisfaction Surveys in the History of Kia Automotive
Timeline
Bartender
Hy Vee
07.2021 - 01.2025
General Sales Manager
Renos Powersports
09.2016 - 05.2021
Bachelor of Arts - Broadcast And Film
Central Missouri State University
Associate of Science - Missile Technology
Community College of Air Force
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