Brooklyn Grimes
City of Saint Peters
Summary
Engaging individual committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual who is knowledge driven and poised to consistently exceed performance standards and sales targets.
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Kind Goods
Saint Peters
12.2023 - Current
- Managed daily operations to ensure smooth customer service and staff collaboration.
- Oversaw inventory management, ensuring product availability and optimal stock levels.
- Conducted regular audits to ensure adherence to compliance standards and procedures.
- Monitored regulatory changes and updated policies to maintain regulatory alignment.
- Facilitated team meetings to enhance communication and address concerns promptly.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
Cannabis Specialist
Kind Goods
Saint Peters
09.2023 - 12.2023
- Developed and implemented specialized procedures for customer service operations.
- Provided exceptional customer service to cannabis customers, answering questions and addressing concerns.
- Explained the benefits of different cannabis products to customers in order to help them find the best option for their needs.
- Created a comfortable atmosphere for customers by engaging in conversation and providing helpful advice.
- Performed cashier duties such as processing payments, issuing receipts, and counting back change.
- Organized and maintained an up-to-date inventory of all cannabis products on display.
Server
Red Lobster
City Of Saint Peters
09.2018 - 09.2023
- My responsibilities included having a complete understanding of what we offer on the menu and help navigate guests based on their needs and budget.
- Accurately putting in orders and serving in a timely manner.
- Handling money/Checking out guests
Server
Cracker Barrel
Saint Charles
06.2016 - 04.2017
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Francis Howell Central High School
Saint Charles, MO06.2016
Skills
- Point of Sale (POS) System Operations
- Inventory management
- Menu Memorization
- Effective Customer Upselling
- High Energy and Stamina
- Customer Service
- Upbeat and Positive Personality
- People Skills
- Regulatory Compliance
- Retail Merchandising Expertise
- Suggestive Selling
- Product Knowledge
- Problem-Solving
- Positive and Professional
Timeline
Assistant General Manager
Kind Goods
12.2023 - Current
Cannabis Specialist
Kind Goods
09.2023 - 12.2023
Server
Red Lobster
09.2018 - 09.2023
Server
Cracker Barrel
06.2016 - 04.2017
High School Diploma -
Francis Howell Central High School