Brooklyn BOyer
Dexter
Summary
Motivated and caring individual applying to the Occupational Therapy Assistant program with hands-on experience in both customer service and a healthcare office. Skilled in communicating with people of all ages and needs, including individuals with hearing difficulties. Experienced in staying calm under pressure, solving problems, and supporting others in a respectful and patient way. Passionate about helping people improve their independence and daily functioning.
Overview
3
3
years of professional experience
Work History
Receptionist
Quality Choice Hearing Aid Center, Inc.
Poplar Bluff, MO
06.2025 - Current
- Great patients and make them feel welcome, comfortable, and supported when they come in.
- Communicate clearly with patients, including those who have hearing difficulties, by speaking slowly, clearly, and repeating information when needed.
- Schedule appointments, manage calenders, and keep patient information organized and accurate.
- Help maintain a smooth flow in the office by working closely with hearing specialist and other staff.
- Answer phone calls and questions in a professional and patient manner.
- Handle private patient information responsibly and keep records confidential.
- Show patience and understanding when working with individuals who may be frustrated or unsure.
Manager
Bella Bean Boutique
Dexter, MO
08.2023 - Current
- Help customers one on one by listening to what they need and helping them find the best options for their situation.
- Communicate with a wide range of people in a respectful and patient way, adjusting how I speak depending on the person.
- Lead and train employees by giving clear instructions, answering questions, and offering support when needed.
- Stay calm and organized in busy or stressful situation while making sure customers still feel cared for.
- Pay attention to customer needs and behavior to provide better service and improve their experience.
- Make sure the store stays clean, safe, and organized so customers and staff can move around easily and comfortably.
- Handle problem solving when issues come up, working to find solutions that work for both customers and the business.
Education
High School Diploma -
Dexter High School
Dexter, MOGED -
Three Rivers College
Poplar Bluff, MOSkills
- Communication skills - Talking with customers in a clear, respectful, and helpful way
- Patience - Staying calm and positive when helping different types of people
- Problem solving - Finding solutions when customers have issues or concerns
- Organization - Keeping the store, tasks, and schedule running smoothly
- Leadership - Helping and guiding employees to do their jobs well
- Patient communication - Speaking clearly and adjusting how you talk based on hearing needs
- Customer service / care - Making people feel comfortable and supported when they come in
- Attention to detail - Keeping patient information accurate and organized
- Confidentiality - Handling private health information responsibly
- Teamwork - Working with healthcare staff to keep the office running smoothly
Timeline
Receptionist
Quality Choice Hearing Aid Center, Inc.
06.2025 - Current
Manager
Bella Bean Boutique
08.2023 - Current
High School Diploma -
Dexter High School
GED -
Three Rivers College