Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brookelynn Landes

Grandview

Summary

Compassionate caregiver with extensive experience at Freedom Care, skilled in developing individualized care plans and enhancing client well-being. Proven ability in case management and problem-solving, ensuring compliance with health protocols. Recognized for fostering strong relationships with clients and families, promoting dignity and comfort in daily living activities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

In Home Cargiver

Freedom Care
01.2024 - Current
  • Provided compassionate care to clients, enhancing their daily living and emotional well-being.
  • Assisted clients with personal hygiene, grooming, and mobility support to ensure comfort and dignity.
  • Administered medications as prescribed, maintaining adherence to health protocols and client safety.
  • Collaborated with healthcare professionals to develop and implement individualized care plans for clients.
  • Maintained a clean and safe living environment by performing light housekeeping tasks regularly.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.

Inreach Case Manager

Lawrence Community Shelter
07.2022 - 08.2023
  • Developed and implemented individualized service plans for diverse clients.
  • Coordinated resources and referrals to support client needs effectively.
  • Conducted assessments to evaluate client eligibility for various programs.
  • Facilitated crisis intervention sessions to address urgent client situations.
  • Monitored progress and provided ongoing support to ensure successful outcomes.
  • Collaborated with community partners to enhance service delivery systems.
  • Trained new staff on case management protocols and best practices.
  • Advocated for clients' rights and access to essential services within the community.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Medical Insurance Biller

OBC
11.2021 - 06.2022
  • Reviewed and processed medical claims for accuracy and compliance with insurance guidelines.
  • Coordinated with healthcare providers to resolve billing discrepancies and ensure timely payments.
  • Utilized electronic health record (EHR) systems to maintain patient billing information and documentation.
  • Analyzed denied claims to identify trends and implement corrective actions for future submissions.
  • Educated patients on insurance benefits, coverage options, and billing processes to enhance understanding.
  • Conducted regular audits of billing practices to maintain compliance with regulatory standards and policies.
  • Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.

Activity Director/Business Office Manager/CNA

Homestead of Leawood
05.2018 - 02.2019
  • Designed and implemented engaging activity programs tailored to resident interests and needs.
  • Coordinated schedules for recreational activities, ensuring optimal participation and resource allocation.
  • Trained and mentored staff on best practices in resident engagement strategies.
  • Evaluated program effectiveness through resident feedback, continuously adapting offerings for improved satisfaction.
  • Collaborated with healthcare teams to integrate therapeutic activities into daily routines for enhanced well-being.
  • Organized community events, fostering relationships between residents, families, and local organizations.
  • Maintained compliance with health and safety regulations during all activity planning and execution phases.
  • Developed partnerships with vendors to enrich programming options and resources available to residents.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
  • Arranged outings as part of recreational program.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Stretched minimum annual budget of $500 to cover planned activities through creative use of resources.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.

Lead Infant Teacher

Primrose of North Olathe
05.2017 - 05.2018
  • Developed and implemented age-appropriate lesson plans to enhance cognitive and social development.
  • Supervised classroom environment to ensure safety, engagement, and positive interactions among infants.
  • Mentored junior staff on best practices for infant care and developmental activities.
  • Collaborated with parents to address individual needs and promote child growth strategies.
  • Assessed developmental milestones through observations and tailored educational approaches accordingly.
  • Established routines that fostered stability and security within the classroom setting.
  • Coordinated with multidisciplinary teams to support infants with special needs effectively.
  • Enhanced classroom organization by optimizing resource allocation and learning materials management.
  • Kept classroom and feeding areas clean, neat, and safe.
  • Boosted communication skills among infants through engaging storytelling and song sessions.
  • Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
  • Promoted development of social, emotional, and communication skills in infants.
  • Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
  • Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
  • Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
  • Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
  • Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Created sensory-rich learning experiences for infants, fostering curiosity and exploration in a controlled environment.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Improved cognitive abilities in infants by introducing foundational concepts like shapes, colors, numbers, and letters through interactive playtime sessions.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom.
  • Implemented individualized learning plans for each infant to ensure progress towards developmental goals.
  • Conducted regular assessments of infant progress, adjusting teaching strategies accordingly for optimal results.
  • Facilitated smooth transitions between daily activities by establishing predictable routines that fostered comfort and security for infants.

CNA/Business Office Manager

Lamar Court
05.2016 - 10.2017
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records, enhancing communication among healthcare team members.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients.
  • Trained new CNA staff on best practices in patient care and safety protocols.
  • Implemented infection control procedures, reducing risk of hospital-acquired infections.
  • Provided emotional support to patients and families, fostering a compassionate care environment.
  • Streamlined documentation processes, improving efficiency in patient information management.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw daily operations, ensuring compliance with policies and procedures.
  • Managed budgeting processes, optimizing resource allocation for maximum efficiency.
  • Developed and implemented office protocols, enhancing workflow and communication.
  • Led training sessions for staff, fostering professional development and team cohesion.
  • Coordinated cross-departmental projects, aligning goals with organizational objectives.
  • Monitored performance metrics, identifying areas for process improvement and cost reduction.
  • Cultivated relationships with external vendors, negotiating contracts to improve service delivery.
  • Streamlined administrative functions, reducing response times for internal inquiries.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.

Internet Sales Representative

Moly Chrysler Dodge Jeep and Ram
08.2013 - 10.2014
  • Developed and maintained strong relationships with customers through effective communication and personalized service.
  • Utilized CRM software to track customer interactions and optimize sales strategies based on data analysis.
  • Collaborated with marketing team to create promotional campaigns, enhancing product visibility and driving online traffic.
  • Conducted market research to identify trends and adjust sales tactics, ensuring alignment with customer needs.
  • Trained new team members on product knowledge and sales techniques, fostering a collaborative team environment.
  • Implemented feedback mechanisms to gather customer insights, improving overall satisfaction and retention rates.
  • Analyzed sales performance metrics to identify areas for improvement, driving strategic initiatives for increased revenue growth.

Cashier

Hyvee
05.2012 - 05.2013
  • Processed transactions accurately using point-of-sale systems.
  • Maintained organized cash drawers, ensuring proper change and accountability.
  • Assisted customers with product inquiries and provided exceptional service.
  • Managed inventory levels, restocked shelves, and ensured product availability.

Education

Currently Undergoing LPN Program - LPN

JCCC
Overland Park, KS

Certificate - CNA

Kansas College of Nursing
Lenexa, KS
05-2016

GED -

Bevil State Community College
Jasper, AL
12-2012

Skills

  • Cooking
  • Cleaning and sanitizing
  • First aid and safety
  • Compassionate caregiving
  • Transportation services
  • Housekeeping tasks
  • Meal planning
  • Client confidentiality
  • Patient care
  • Mobility support
  • Dementia care
  • Care plan management
  • Progress documentation
  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Office management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

CNA

Kansas Credential #224495

Timeline

In Home Cargiver

Freedom Care
01.2024 - Current

Inreach Case Manager

Lawrence Community Shelter
07.2022 - 08.2023

Medical Insurance Biller

OBC
11.2021 - 06.2022

Activity Director/Business Office Manager/CNA

Homestead of Leawood
05.2018 - 02.2019

Lead Infant Teacher

Primrose of North Olathe
05.2017 - 05.2018

CNA/Business Office Manager

Lamar Court
05.2016 - 10.2017

Internet Sales Representative

Moly Chrysler Dodge Jeep and Ram
08.2013 - 10.2014

Cashier

Hyvee
05.2012 - 05.2013

Currently Undergoing LPN Program - LPN

JCCC

Certificate - CNA

Kansas College of Nursing

GED -

Bevil State Community College

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Brookelynn Landes