Brooke Orsak
Point Lookout
Summary
Dynamic and dedicated professional with extensive experience in customer service at Pearl Rogers Dining Center. Proven ability to multitask and resolve conflicts effectively while training new staff. Skilled in maintaining high standards of operation and sanitation, ensuring exceptional service during peak hours. Committed to fostering teamwork and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cafeteria Worker
Pearl Rogers Dining Center
Point Lookout
07.2024 - Current
- Effectively multitasked within fast-paced environment.
- Utilized safe and efficient methods for operating equipment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Provided customer service, addressing diners' queries and feedback with professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed health and safety regulations when preparing meals or handling food products.
- Stocked customer service stations with paper products or beverage preparation items.
Barista
Scooters Coffee Shop
Graham
05.2022 - 08.2024
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Operated cash registers to process customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Summer Camp Counselor
Camp Hoblitzelle
Midlothian
06.2021 - 08.2021
- Assisted with meal preparation and served meals in an organized manner.
- Developed and led team-building exercises, promoting cooperation and problem-solving skills.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
- Ensured that all rules were followed at the camp grounds.
- Coordinated educational workshops on environmental conservation, inspiring stewardship in young attendees.
- Managed daily operations of recreational facilities.
- Resolved conflicts between campers using effective communication strategies.
Education
Some College (No Degree) - History Education
College of The Ozarks
Point Lookout, MOSkills
- Customer service
- Conflict resolution
- Team building
- Public speaking
- Multitasking capacity
- Analytical thinking
Timeline
Cafeteria Worker
Pearl Rogers Dining Center
07.2024 - Current
Barista
Scooters Coffee Shop
05.2022 - 08.2024
Summer Camp Counselor
Camp Hoblitzelle
06.2021 - 08.2021
Some College (No Degree) - History Education
College of The Ozarks
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