BROOKE E. CROW

• Drafted legal documents and pleadings for both Decedent and Guardianship/Conservatorship estates including all motions, proposed orders, requests, applications, petitions, correspondences, property deeds, etc.
• Drafted and submitted all annual and final settlements for both Supervised and Independent Decedent estates as well as Guardianship/Conservatorship estates.
• Consulted with prospective clients and conducted intakes for Probate matters to ensure accurate representation of client needs.
• Conducted legal research supporting attorneys in case preparation and strategy, enhancing case outcomes.
• Drafted and submitted Warranty and Personal Representative Deeds for recording with multiple counties.
• Corresponded with clients, Court personnel, and attorneys via phone, email, fax, MyCase portal messages, the Missouri Courts e-Filing system, and in-person.
• Submitted all pleadings via the Missouri Courts e-Filing system.
• Managed case files, financial records, due dates, Court dates, and organized documentation for efficient retrieval and review.
• Utilized case management software to track deadlines and manage workload efficiently.
• Coordinated communication among clients, attorneys, and Court personnel to facilitate timely case progression.
• Maintained confidentiality of sensitive information in accordance with legal protocols.

• Promoted from Auditor to Assistant Director in the Probate Records Department.
• Directed daily operations of Probate Records department, ensuring effective management of staff and processes.
• Supervised and reviewed the work of staff. Trained all newly hired Senior Court Clerks.
• Managed employee relations, addressing grievances, disciplinary actions, and improvement plans to maintain a positive work environment.
• Reviewed and analyzed workflow reports from staff to identify areas for process enhancement and support accountability.
• Reviewed employee performance metrics and provided feedback.
• Processed Petitions for Determination of Heirship, Petitions to Require Administration, Refusal of Letters, Will Admits, Copy Request, 96-Hour Mental Health Holds, and Auditing assignments.
• Prepared daily bank deposits and verified the accuracy of all staff's accounting transactions.
• Provided information/responded to questions, issues, and problems of the general public and attorneys via phone, email, and walk-ins.
• Collaborated with judges to improve workflow efficiencies in case handling.

• Promoted from Child Support Clerk in Civil Records to Auditor in Probate Records Department, reflecting advancement in responsibilities and expertise.
• Audited Probate Court Documents including Annual Status Reports for Guardian and Conservatorships, Annual and Final Settlements of decedent and guardianship estates, and Inventories of Property. Also calculated Court Costs.
• Issued exception letters on all found errors per Court procedure, judiciary directive, and Missouri statutes.
• Corresponded with judicial staff, attorneys, and the public, facilitating effective communication and resolution of inquiries via phone, email, and in-person meetings.

Received an Employee Appreciation Award for accomplishments as a Child Support Clerk in 2024.

• Data Entry - Processed judicial and administrative court orders in Missouri Automated Child Support System (MACSS) for dissolutions, paternities, child custody matters, abatements, affidavits of credit, and income withholdings, ensuring accurate and timely updates to case files.
• Customer Service - Answered incoming calls and assisted walk-in customers regarding domestic and child support matters, providing clear information and support to enhance public understanding of processes.

• Worked remotely as a Healthcare Billing Specialist specializing in Unbillables Research.
• Accurately completed unbillable specimen records by correcting patient insurance, demographic, physician, and diagnostic information errors through detailed research and communication.
• Corresponded with physicians, nurses, office managers, and patients, managing over 100 phone calls and faxes daily to resolve billing issues.
• Processed high volume of specimen bills in fast-paced production environment, consistently exceeding hourly goals by 30%.
• Maintained a quality score of 95%-100% on each weekly audit.
• Conducted research using insurance websites, databases, and company-specific programs to ensure accurate billing and compliance.
• Proficient in MyStyle billing software, insurance and diagnostic code validation websites/ software, and all Microsoft Office programs.

Worked remotely for a Joint Commission certified startup Travel Nursing agency as the main full-cycle Recruitment Specialist, Assistant Credentialist, and later Administrative Coordinator. Performed data entry duties daily as part of the Administrative Coordinator role.

• Corresponded promptly with qualified applicants and conducted phone screenings to identify suitable candidates.
• Conducted initial interviews, pre-screening assessments, background checks, scheduled drug and occupational health screens, verified licensure and credentials, built candidate profiles for job vendors, and created competitive pay packages.
• Maintained professional relationships with assigned nurses via phone, text, and email, addressing and resolving any issues or concerns that arose during their assignments.
• Assisted the credentialing department by reviewing the applicant's medical documents and licensure in accordance with each facility's compliance guidelines.
• Assisted in writing employment contracts.
• Executed all administrative tasks including payroll processing, distribution of paystubs, and payment of company invoices.
• Consistently met all goal metrics.

• Managed both the Inspection and Shipping departments.
• Worked directly with the General Manager to ensure deadlines and production goals were consistently met.
• Trained new employees, resolved departmental conflicts, and created training resources to streamline onboarding.
• Directed specified departments or units to prepare and ship orders to designated locations.
• Reviewed orders for completeness and accuracy, processing incomplete orders according to reporting procedures.
• Adjusted inventory records to reflect product movement.
• Inspected outgoing work to ensure compliance with customer specifications and quality standards.
• Inspected all parts after production to prepare for the packing and shipping process.
• Counted and cleaned manufactured parts before boxing them for shipping.
• Assisted production as a press assistant during peak periods.
• Operated pallet jacks and shrink wrap machines, lifted heavy boxes and items repeatedly, assembled and reassembled pallets of product.

• Planned and directed staffing, training, and performance evaluations to develop and control sales.
• Oversaw interviewing, hiring, training, evaluating, promoting, and termination of employees to build a skilled team.
• Resolved customer complaints regarding sales and service.
• Managed staff, prepared work schedules and assigned specific duties to each employee.
• Determined staffing requirements and oversaw those personnel processes.
• Selected goods and services for sale and established pricing to optimize profitability.
• Appraised vinyl records and gave trade or cash prices based on their resale value.
• Collaborated with multiple distributors to maintain proper inventory levels in the store.
• Determined what was to be sold depending on previous sales records and clientele.
• Maintained sales floor operations by greeting customers, restocking shelves, and managing inventory counts.
• Created and executed product-marketing strategies, including advertising campaigns and sales promotions to drive customer engagement.
• Planned store layouts and designed displays.