Brooke Chase
Kansas City
Summary
Eager and energetic professional quipped with strong problem-solving abilities, willingness to learn, and drive to get back into the workforce. Experienced in data entry and audit of sensitive information. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Information Center Specialist
Metropolitan Community College
03.2018 - 09.2018
- Established rapport with customers through active listening and empathetic communication techniques, fostering trust and loyalty.
- Collaborated with various departments to gather critical data for preparing comprehensive reports.
- Streamlined information retrieval processes, resulting in faster response times for client inquiries.
- Contributed to increasing overall departmental performance by consistently meeting or exceeding individual productivity metrics.
- Participated in regular team meetings to discuss process improvements, contributing valuable insights from daily interactions with clients.
- Managed difficult situations calmly and professionally, deescalating conflicts when necessary to ensure positive outcomes for all parties involved.
Sales Associate
Sally Beauty Supply
03.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Final Document Auditor
Veterans United Home Loans
09.2014 - 01.2016
- Assisted in the development and implementation of company-wide policies and procedures related to document management and record-keeping practices.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors, offering support or assistance as needed.
- Utilized advanced software tools to analyze large datasets, increasing overall efficiency in the auditing process.
- Ensured data privacy was maintained during the auditing process, following strict protocols to safeguard sensitive information.
- Enhanced document accuracy by conducting thorough audits and identifying discrepancies in financial records.
- Streamlined the auditing process for increased efficiency by implementing standardized procedures and guidelines.
- Maintained a comprehensive understanding of industry regulations, staying current with updates and changes that could impact the organization''s compliance status.
- Achieved timely completion of audit projects, effectively prioritizing tasks and meeting strict deadlines.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Executed audit phases and entered data into software for analysis.
- Prepared working papers, reports and supporting documentation for audit findings.
Claims Service Assistant
State Farm
09.2012 - 09.2014
- Handled sensitive client information with discretion, adhering to strict confidentiality guidelines at all times.
- Improved claim processing efficiency by streamlining documentation and communication procedures.
- Collaborated with adjusters and investigation teams to gather necessary information for accurate claims assessment.
- Managed a high volume of inbound calls from policyholders, providing empathetic support during stressful situations.
- Fostered a positive work environment by contributing to team-building activities and openly sharing ideas during staff meetings.
- Responded to customer inquiries, providing detailed explanations of claims processes.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new claims.
- Modified, updated and processed existing claims
Education
GED -
Columbia Public Schools
11-2017
Skills
- Attention to detail
- Data management
- Punctual
- Conflict resolution
- Adaptability
- Records maintenance
- Interpersonal skills
- Time management abilities
Timeline
Information Center Specialist
Metropolitan Community College
03.2018 - 09.2018
Sales Associate
Sally Beauty Supply
03.2017 - 03.2018
Final Document Auditor
Veterans United Home Loans
09.2014 - 01.2016
Claims Service Assistant
State Farm
09.2012 - 09.2014
GED -
Columbia Public Schools
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