Summary
Overview
Work History
Education
Skills
Organizations & Achievements
Timeline
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Brock M. Ivy

Kansas City

Summary

Knowledgeable Airport Professional with solid background in coordinating airport operations. Successfully managed daily tasks, ensuring smooth and efficient processes. Demonstrated exceptional communication and problem-solving skills to maintain high standards of service and safety.

Overview

8
8
years of professional experience

Work History

Airport Operations Agent

KCI Airport Operations
10.2024 - Current
  • Oversaw operations across Terminal, Airside, and Landside areas, ensuring adherence to established policies
  • Ensured compliance with airport safety regulations and protocols, maintaining SIDA badge and security procedures
  • Worked with all stakeholders to ensure normal functioning operations.
  • Organized and coordinated with multiple companies on operations related issues to provide the best outcome for all
  • FAA Part 139 compliance

Sales Associate

Gomer's Fine Wine and Spirits
06.2020 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Intern

KCI Commercial Development
05.2024 - 08.2024
  • Negotiates commercial contracts with airport vendors
  • Demonstrates professionalism and discretion while working with confidential information
  • Gathers data, creates spreadsheets for analysis, and recommends improvements to airport parking systems

Host/Barback

Texas Roadhouse
11.2017 - 04.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - Aviation Management

University of Central Missouri
Warrensburg, MO
05.2024

Skills

  • Strong decision-making
  • Efficient multitasking
  • Effective problem solving
  • Professionalism and courtesy

Organizations & Achievements

  • Sigma Phi Epsilon – Missouri Theta Chapter
  • Vice President of Membership Development
  • Member of Recruitment Committee
  • University of Central Missouri AAAE/MAMA Student Organization
  • University of Central Missouri Dean’s List Spring 2022

Timeline

Airport Operations Agent

KCI Airport Operations
10.2024 - Current

Intern

KCI Commercial Development
05.2024 - 08.2024

Sales Associate

Gomer's Fine Wine and Spirits
06.2020 - 12.2023

Host/Barback

Texas Roadhouse
11.2017 - 04.2019

Bachelor of Science - Aviation Management

University of Central Missouri

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Brock M. Ivy