Brittnie Spencer
Aurora
Summary
Dedicated professional with expertise in customer relationship management and patient advocacy. Proven ability to enhance customer satisfaction through effective problem-solving and communication.
Overview
12
12
years of professional experience
Work History
Cook
Sodexo School Services
Aurora
02.2021 - Current
- Crafted daily meals in accordance with menu guidelines and dietary restrictions.
- Maintained kitchen cleanliness and adhered to food safety standards daily.
Customer Service Representative
Walmart
Monett
04.2021 - 02.2022
- Enhanced customer satisfaction through effective resolution of issues with expert and friendly service.
- Assisted customers with product inquiries and service requests.
- Maintained stock levels and organized merchandise on sales floor.
Primary Care Provider
Absolute Home Care
Denver
01.2016 - 04.2021
- Managed medication prescriptions and monitored patient compliance effectively.
- Advocated for patients' needs within the healthcare system for improved outcomes.
- Assisted clients with daily living activities and personal care needs.
- Administered medications as prescribed and maintained accurate records.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Retail Sales Associate
Michaels Craft Store
Arvada
07.2013 - 04.2016
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer complaints with effective problem-solving techniques.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Collaborated with team members to improve store operations.
Education
Associate of Arts -
Penn Foster Career School
Scranton, PA05-2012
High School Diploma -
Ranum High School
Denver Colorado05-2008
Skills
- Customer relationship management
- Time management
- Medication management
- Patient advocacy
- Team collaboration
- Problem solving
- Critical thinking
- Effective communication
- Attention to detail
Timeline
Customer Service Representative
Walmart
04.2021 - 02.2022
Cook
Sodexo School Services
02.2021 - Current
Primary Care Provider
Absolute Home Care
01.2016 - 04.2021
Retail Sales Associate
Michaels Craft Store
07.2013 - 04.2016
Associate of Arts -
Penn Foster Career School
High School Diploma -
Ranum High School