Brittney Glidewell
Fulton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Retail Operations Lead
The Callaway Bank
07.2022 - Current
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
- Assisting Tellers in learning skill sets, conflict between co-workers/customers and assisting branch manager in reports for board meeting/huddles with co workers.
Teller/Call Center Representative
United Credit
10.2021 - 07.2022
- Assisted in opening/closing accounts for members, taking transactions via check, shared certificate, or cash
- Also, helping members understand transactions on their accounts as well as on their loan payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Leasing Consultant
Real Equity Management
02.2021 - 10.2021
- Generating occupancy opportunities by conducting outbound and inbound communication with prospects
- Assisting in execution of social media marketing campaigns on Facebook and Instagram platforms
- Involved in all aspects of the leasing process, from initial introduction to signature of leasing agreement
- Conducting Move In/Out Inspections
- Coordinating after hour events to build relationships and positive reputation with staff and residents
- Successful in maintaining average 95% occupancy or above at all times.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Michelson Organization
04.2020 - 09.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Consultant
Real Equity Management
02.2018 - 12.2019
- Contributed to and helped team maintain an average occupancy of 95%
- Consistently recognized by colleagues and residents for providing exceptional customer service
- Involved in all aspects of the leasing process from first interaction with prospective residents to move-in
- Identify and present unit styles and pricing strategies using a consultative sales approach
- Improve current resident retention by resolving various issues that arise throughout the lease term
- Conduct Move In/Move Out inspections
- Assist with marketing and social media
Education
High School Diploma -
Southside High School
Fort Smith, Arkansas 05.2015
Skills
- Budgeting and Cost Control
- Loss Prevention Strategies
- Performance Metrics Analysis
- Assignment Delegation
- Customer Service and Assistance
- Property Inspection
- Community Engagement
- Application Processing
- Background Checks
- Move-In Coordination
- Account Management
- Lead Generation
- Administrative Support
- Fair Housing Policies
- Customer Loyalty
- Business Processes and Procedures
- Property Management
- Phone and Email Etiquette
- Issue Escalation
Timeline
Retail Operations Lead
The Callaway Bank
07.2022 - Current
Teller/Call Center Representative
United Credit
10.2021 - 07.2022
Leasing Consultant
Real Equity Management
02.2021 - 10.2021
Leasing Consultant
Michelson Organization
04.2020 - 09.2020
Leasing Consultant
Real Equity Management
02.2018 - 12.2019
High School Diploma -
Southside High School
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