Brittany Phillips
Joplin
Summary
Experienced with managing client relationships and providing high-quality support. Utilizes effective communication to address client needs and ensure satisfaction. Track record of strong organizational skills and ability to adapt to dynamic environments.
Overview
12
12
years of professional experience
Work History
Personal Shopper
Walmart
07.2024 - Current
- Assisted customers in selecting products based on preferences and needs.
- Navigated store inventory systems to locate items efficiently.
- Provided exceptional customer service, enhancing shopping experience and satisfaction.
- Collaborated with team members to maintain organized merchandise displays.
- Managed online order fulfillment, ensuring timely and accurate pickups.
- Adapted quickly to changing product availability and customer requests.
- Monitored stock levels, reporting discrepancies to ensure product availability.
Customer Service Specialist-Collections Representa
Anderson and Associates
01.2017 - 07.2024
- Kept data secure and followed proper procedure's for uploading and transmitting information.
- Keep accurate records of all collection activities
- Contact debtor's
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individual
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications
Office Manager
Elevated Air
01.2017 - 03.2019
- Managed office operations, ensuring efficiency and effectiveness of daily workflows.
- Coordinated schedules and meetings, optimizing time management for senior staff.
- Implemented office policies, enhancing compliance with organizational standards.
- Oversaw inventory management, maintaining supplies for uninterrupted business functions.
- Streamlined communication processes among departments, improving collaboration and information flow.
- Trained and mentored new administrative staff, fostering a supportive onboarding experience.
Business 2 Business Sales Representative
CSLLC
10.2013 - 03.2017
- Answered Product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Contacted new and existing customers to outline the benefits of products.
- Monitored customer order process and addressed customer issues,
- Answered inbound calls,chats, and emails to facilitate customer service.
Education
GED -
Webb City High School
Webb City MoSkills
- Customer service Relationship Management
- Customer Dada Confidentiality
- Online order processing
- Flexible schedule
- Customer relations
- Relationship building
- Upbeat and outgoing attitude
- Product knowledge
- Merchandise selection
- Sales expertise
Timeline
Personal Shopper
Walmart
07.2024 - Current
Customer Service Specialist-Collections Representa
Anderson and Associates
01.2017 - 07.2024
Office Manager
Elevated Air
01.2017 - 03.2019
Business 2 Business Sales Representative
CSLLC
10.2013 - 03.2017
GED -
Webb City High School
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