Brittany Morgan
City of Saint Peters
Summary
Professional receptionist with extensive experience in managing front desk operations, including appointment scheduling, package handling, and mail routing. Demonstrates exceptional interpersonal skills and a positive attitude, ensuring a welcoming environment for all visitors. Proficient in administrative tasks with strong computer skills and telephone etiquette, contributing to efficient office operations. Committed to supporting organizational growth through meticulous attention to detail and outstanding customer service.
Overview
16
16
years of professional experience
Work History
Receptionist
All Lubed Up Cycles
Saint Charles
10.2015 - Current
- Greeted customers and managed front desk inquiries at motorcycle service shop.
- Scheduled and confirmed appointments to optimize client convenience.
- Coordinated service times with technicians to ensure timely delivery.
- Maintained organized reception area to promote a professional atmosphere.
- Processed payments and managed cash register transactions efficiently.
- Tracked inventory supplies, ordered parts, and maintained accurate stock levels.
- Performed data entry tasks accurately across various computer systems.
- Provided administrative support including typing, filing, and document management.
Front Desk Receptionist
Advanced Bone & Joint
St. Peters
01.2023 - 10.2024
- Managed guest greetings and phone communications, directing inquiries to appropriate staff.
- Processed incoming mail and packages, distributing them to relevant departments.
- Organized office supplies to ensure availability for daily operations.
- Assisted with insurance verification, collecting necessary documentation.
- Coordinated with medical staff to enhance patient flow and communication.
- Handled patient inquiries with professionalism, addressing concerns promptly.
- Executed clerical tasks, including filing and processing insurance billing efficiently.
Pharmacy Technician
Walgreens
St. Peters
01.2015 - 01.2022
- Coordinated with physicians, insurers, and patients to secure 500-600 specialty medication prior authorizations monthly.
- Trained new team members, fostering department growth and collaboration.
- Increased sales revenue by 60% through effective management of specialty medication refills.
- Maintained affordable patient copays via manufacturer assistance programs.
- Achieved high-performance goals by processing over 2,200 medication refills, leading to a promotion.
Deli Clerk
Schnucks
St. Peters
01.2010 - 01.2015
- Promoting products in a safe shopping environment.
- Adhered to food safety protocols for preparation, handling, and storage while operating and sanitizing equipment.
- Prepared deli products to customer specifications, ensuring compliance with company and regulatory standards.
- Managed inventory by receiving and stocking merchandise, maintaining a clean deli area, and completing necessary documentation.
Education
Associate of Dental Assistant - Dental Hygiene
Midwest Institute College
Earth City, MO01.2013
High School Diploma -
Fort Zumwalt North
O'Fallon, MO01.2007
Some College (No Degree) - Graphic Design
St. Charles Community College
Saint Charles, MOSkills
- Customer service and client relations
- Effective communication skills
- Team leadership
- Time management
- Attention to detail
- Regulatory compliance
- Technology proficiency
- Insurance verification
- Inventory management
- Payment processing
- Front desk operations
- Patient communication
- Data entry accuracy
- Customer relationship management
- Appointment scheduling and calendar management
- Office organization
- Employee training and development
- Problem solving strategies
- Telephone skills and multi-line operation
- Bookkeeping and mail handling
- Multitasking and prioritization
References
References available upon request.
Timeline
Front Desk Receptionist
Advanced Bone & Joint
01.2023 - 10.2024
Receptionist
All Lubed Up Cycles
10.2015 - Current
Pharmacy Technician
Walgreens
01.2015 - 01.2022
Deli Clerk
Schnucks
01.2010 - 01.2015
Associate of Dental Assistant - Dental Hygiene
Midwest Institute College
High School Diploma -
Fort Zumwalt North
Some College (No Degree) - Graphic Design
St. Charles Community College
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