Brittany Martin
Oakville,MO
Summary
Organized Administrative Management professional with record of accomplishment in medical setting and knowledge to manage daily requirements with minimal oversight. Skilled in project management and handling simultaneous tasks with 19 years of experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Coordinator
SSM SLUCare Physicians Group -General Surgery Dept
05.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Provided medical services and care to patients with chronic and acute conditions.
- Discussed care plans with patients and explained test results and proper use of medications.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
- Advocated for patients to ensure they received necessary resources and support from healthcare providers and insurance companies alike.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Participated in quality improvement initiatives to promote safe and effective patient care within the organization.
- Enhanced patient satisfaction through effective communication and compassionate care.
- Streamlined clinic operations by developing efficient workflows that reduced wait times for patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on day of procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as liaison between patients, insurance carriers, and their surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
IT Project Manager
Signature Medical Group
10.2021 - Current
- Led and assisted technical upgrade projects for multiple practices by working and coordinating with consultants and developers for integrations.
- Analyzed implementation, testing and deployment needs to define project requirements for EHR upgrade.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to their vision, mission and purpose.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Closely collaborated with project members and clinical teams to identify and quickly address problems with various systems such as NextGen EHR, Well Appointment reminders, PxP Patient Portal, Allscripts Practice Management, and Medstrat Joints.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Investigated and corrected or escalated project problems.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Diagnosed and repaired computer hardware and network systems.
- Provided technical support for multiple applications used throughout organization.
- Gathered requirements for ongoing projects and organized details for management use.
- Provided application training for all new clinical staff members.
- Performed patient chart audits.
- Provided refresher presentations to clinical teams outlining all workflows and guidelines needed to successfully report for MIPS.
- Created quick reference documents for clinical workflows.
- Built and modified templates within NextGen EHR.
- Utilized Connectwise to provide support for offsite employees.
- Created network profiles for all new clinical and administrative staff members with experience working with Active Directory and Microsoft Exchange in Azure's environment.
- Worked clinical treatment opportunities to help boost provider MIPS scores for successful reporting resulting in positive payment adjustments.
- Provide insights and recommendations pulled from analysis to leadership and team members.
- Assisted with upgrade of NextGen EHR, configuring and launching templates based on clinical teams specific needs.
- Successfully led configuration and implementation of new patient portal for multiple practices in various specialties.
Assistant Medical Office Manager
ColoRectal Specialists - Signature Medical Group
12.2003 - 10.2021
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied patient or team member issues.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, CLIA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Developed and maintained electronic record management systems to analyze and process data. Successfully reporting for Meaningful Use since 2012, including 2 audits resulting in positive payment adjustments and monetary incentives set forth by CMS.
- Routinely audited patient charts to ensure documentation standards were being met.
- Managed up to 6 employees with various personalities in fast paced, busy 2-surgeon practice.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Allscripts Professional to schedule appointments for doctor visits and procedures.
- Coordinated patient care for all surgical procedures from start to finish for surgeons.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Obtained necessary clearances from other providers for surgery.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and educated staff on workflows within office in order to maintain current, accurate and compliant documentation.
- Optimized office schedule to balance team workloads and group productivity.
- Monitored and evaluated personnel performance to complete annual reviews, recommend wage advancement, or address productivity concerns.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Delegated office staff to perform administrative duties and share workloads.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising employees.
- Coordinated with facilities to set up surgeries for surgeons.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer medical and non-medical questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Streamlined operations to improve efficiency.
- Placed new supply orders, managed inventory and restocked clerical spaces in cost effective manner.
- Received and routed laboratory results to correct clinical staff members.
- Implemented both Allscripts My Way and Allscripts Professional EHR for digitizing and organizing thousands of medical records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
- Developed and initiated projects, managed costs, and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects by planning, designing, and scheduling phases.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw, tracked information and compiled data to improve efficiency.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Mentored office employees on proper administrative procedures and how to use programs such as Allscripts Professional EHR, keeping operations consistent and efficient for maximum performance.
- Arranged corporate and office conferences for company employees and guests.
- Attended administrative meetings routinely
- Developed highly-efficient administrative team through ongoing coaching.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High School Diploma -
Mehlville Senior High School
St. Louis06.2004
Skills
- Quality Assurance
- Report Preparation and Analysis
- Regulatory Compliance
- Team Management and Supervision
- Staff Development and Training
- Multitasking and Prioritization
- Attention to Detail
- Policy and Procedure Modification
- Office Management
Certification
- CNP - Certified Notary Public
Timeline
Operations Coordinator
SSM SLUCare Physicians Group -General Surgery Dept
05.2023 - Current
IT Project Manager
Signature Medical Group
10.2021 - Current
Assistant Medical Office Manager
ColoRectal Specialists - Signature Medical Group
12.2003 - 10.2021
- CNP - Certified Notary Public
High School Diploma -
Mehlville Senior High School
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