Brittany Left Hand
Saint Charles Convention Center
Ballwin
11
years of professional experience
Accomplished Hospitality Professional experienced in managing banquet operations and executing events. Expertise in staff coordination and event setup enhances client satisfaction and memorable experiences. Strong communication skills foster team collaboration and adaptability in fast-paced environments. Specializes in strategic planning, operational management, and problem-solving to drive productivity and maintain a positive atmosphere.
Work History
Banquet Captain
10 Months- Managed banquet team to deliver high-quality service and maintain guest satisfaction during various events.
- Supervised food handling to maintain safety standards and effectively managed the equipment of the building.
- Managed all aspects of bar operations to enhance customer satisfaction and service standards.
- Kept accurate records of event details and client requests to ensure seamless organization and execution.
- Oversaw the setup and breakdown of event materials, ensuring timely execution and organization.
- Achieved process improvements that enhanced efficiency in event execution.
Key Manager
1 Year 3 Months- Supervised large groups of customers and staff during events. of people and staff at the same time.
- Developed floor charts to enhance team efficiency during peak hours.
- Oversaw inventory, maintaining accurate and efficient stock control.
- Answered calls and organized party reservations to ensure seamless event planning.
- Resolved difficult customer interactions with professionalism, upholding high service standards.
- Oversaw inventory management, maintaining accurate and efficient stock control.
- Managed large groups of people and staff at the same time.
Bartender
3 Years 5 Months- Provided exceptional customer service by engaging patrons and promptly addressing inquiries.
- Crafted innovative cocktails using fresh ingredients to enhance customer experience.
- Handled cash and processed payments accurately.
- Created a welcoming atmosphere to enhance overall guest enjoyment. by maintaining a positive attitude.
- Trained new bartenders on bar procedures, drink preparation, and customer service standards.
- Maintained the best cleanliness and organization of bar area throughout shifts.
Server
4 Years 9 Months- Delivered exceptional customer service by efficiently taking orders and relaying them to kitchen staff.
- Oversee multiple tables while ensuring timely food delivery.
- Demonstrated a cheerful attitude, contributing to a pleasant atmosphere for guests.
Daycare Worker
3 Months- I engaged in children's play activities to maintain a safe environment.
- Regularly cleaned and organized play areas and equipment to uphold safety standards.
- Led the care of a large group of children, maintaining a secure, fun, and safe space.
- Coordinated lunchtime and nap time activities.
- Upkeep a sanitary environment by efficiently changing diapers and wiping down surfaces.
Sales Associate
1 Year 11 Months- Assisted customers in selecting products, enhancing their shopping experience.
- Trained new team members in cash register operation and customer service.
- Maintained the store presentation by organizing the clothing shelves.
- Refolded and hung all merchandise.
- Completed daily tasks to keep areas clean and neat.
Education
High School Diploma
Skills
Event coordination
Banquet setup
Food and beverage knowledge
Inventory control
Time management
Strong organizational skills
Staff leadership
Customer service
Teamwork and collaboration
Problem-solving abilities
Interpersonal skills
Accomplishments
- Awarded Employee of the Quarter (Q1 2026) for consistently exceeding performance benchmarks and driving team success.
References
References available upon request.
Timeline
Banquet Captain
Saint Charles Convention Center
11.2025 - CurrentRead More
Key Manager
Dogwood Social House
06.2024 - 09.2025Read More
Bartender
Dogwood Social House
04.2022 - 09.2025Read More
Server
1356 Public House
05.2017 - 02.2022Read More
Daycare Worker
Lakeside Children's Academy
05.2017 - 08.2017Read More
Sales Associate
Kohls Department Store
06.2015 - 05.2017Read More
Parkway South High School
High School Diploma
Read More