Brittany Laughlin
Platte City
Summary
Detail-oriented leader with a strong background in inventory management and compliance. Known for improving workflows and fostering a culture of excellence, ready to support organizational goals through exceptional customer service and team training initiatives.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Dunkin' Donuts Franchising
Kansas City, MO
07.2025 - Current
- Assisted in daily operations and inventory management to ensure optimal stock levels.
- Supported staff training initiatives to enhance team performance and service quality.
- Implemented promotional strategies to increase customer engagement and sales growth.
- Monitored store compliance with health regulations and company policies to maintain standards.
- Provided exceptional customer service, resolving issues to enhance customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Learning Ambassador
Amazon
Liberty, Mo
01.2023 - 09.2025
- Facilitated engaging learning sessions to enhance participant understanding and retention of material.
- Developed and implemented training materials aligned with organizational goals and learner needs.
- Mentored new Learning Ambassadors, promoting best practices and fostering a culture of continuous improvement.
- Operated pallet jacks to transport materials efficiently within warehouse.
- Ensured compliance with safety protocols, reducing workplace incidents significantly.
- Trained new staff on operational procedures and safety standards effectively.
- Maintained cleanliness and organization of work areas to adhere to company standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
SFRG Member
SFRG With 527th MP Company
Hohenfels, Germany
04.2019 - 01.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated logistics for fundraising events, ensuring seamless execution and participant engagement.
- Coordinated fundraising events to engage community participation and enhance donor relationships.
- Developed promotional materials to increase awareness of fundraising initiatives and attract potential donors.
- Collaborated with local businesses to secure sponsorships and in-kind donations for events.
House Cleaner
Brittany's Cleaning Service
Platte City, MO
09.2014 - 09.2025
- Conduct thorough cleaning of residential spaces, ensuring high standards of hygiene and organization.
- Implement efficient time management strategies to complete tasks within designated timeframes.
- Develop customized cleaning plans based on client preferences and specific home requirements.
- Maintain inventory of cleaning supplies, ensuring availability and proper storage for all materials.
- Address client feedback promptly to improve service quality and customer satisfaction ratings.
- Streamline workflows by adopting new cleaning technologies and methods for increased efficiency.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
Senior Sales Associate
AAFES
Fort. Leavenworth, KS
12.2010 - 09.2012
- Led sales initiatives, driving customer engagement and satisfaction.
- Developed comprehensive product knowledge to assist customers effectively.
- Resolved customer inquiries promptly, fostering positive shopping experiences.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balances and conducted end-of-day reconciliations.
Crew Member Team Leader
McDonald's Restaurant
McDonough, GA
05.2007 - 03.2010
- Supervised team performance to ensure efficient service during peak hours.
- Trained new crew members on operational procedures and customer service standards.
- Implemented improvements in workflow processes to enhance order accuracy and speed.
- Resolved customer complaints promptly, ensuring high satisfaction rates.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Education
Associate of Arts - Criminal Justice
Grantham University
Lenexa, KS04-2019
GED -
Southern Crescent Technical College
Griffin, GA12-2012
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Time management
- Task delegation
- Tech-savviness
- Money handling
- Cash counting
- Professionalism and courtesy
- Attention to detail
Timeline
Assistant Store Manager
Dunkin' Donuts Franchising
07.2025 - Current
Learning Ambassador
Amazon
01.2023 - 09.2025
SFRG Member
SFRG With 527th MP Company
04.2019 - 01.2021
House Cleaner
Brittany's Cleaning Service
09.2014 - 09.2025
Senior Sales Associate
AAFES
12.2010 - 09.2012
Crew Member Team Leader
McDonald's Restaurant
05.2007 - 03.2010
Associate of Arts - Criminal Justice
Grantham University
GED -
Southern Crescent Technical College
Dr. Mary E. Walker
The Dr. Mary E. Walker Award is a prestigious recognition, often awarded to Army spouses or individuals who demonstrate exceptional volunteerism, dedication, and service in support of the U.S. Army community. It honors Dr. Mary Edwards Walker, the only female Medal of Honor recipient, a Civil War surgeon who served with distinction.