Brittany Kelsall
St. Louis
Summary
Accomplished Operations and Management Professional with expertise in hospitality management, property management, and real estate services. Managed staff, streamlined daily operations, controlled inventory and labor costs, and prepared financial reports. Recognized for delivering exceptional customer service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Ballpark Village – Bally Sports Live! / Sports & Social
St. Louis
02.2025 - Current
- Oversee front-of-house operations during business hours, ensuring staff punctuality, proper uniform standards, and smooth shift execution.
- Create floor charts, distribute bartender banks, conduct pre-shift meetings, and communicate daily priorities.
- Resolved guest concerns swiftly, maintaining high service standards and satisfaction.
- Managed daily sales reporting, ensuring accuracy and balanced financials.
- Place weekly beer, liquor, wine, non-alcoholic, and bar supply orders based on inventory levels and upcoming business needs.
- Conduct weekly inventory counts and enter data into P&L systems.
- Analyzed weekly COGs, labor, and P&L reports; identified discrepancies and inefficiencies, reporting actionable findings to Director.
- Coordinate hiring by reviewing applications, scheduling interviews, and submitting onboarding paperwork to HR.
- Ensure accurate timekeeping and job coding prior to submitting biweekly payroll reports.
- Communicate daily with back-of-house teams regarding inventory shortages and large events or parties.
Assistant Property Manager
Blue Door Management
Maplewood
09.2022 - 03.2023
- Managed leasing and tenant relations for 5–6 properties simultaneously.
- Assisted prospective tenants through the application process and answered leasing-related questions.
- Coordinated lease execution, renewals, and move-out processes.
- Displayed available units, updated listings on Zillow, and monitored vacancy rates to attract potential tenants.
- Responded to tenant calls regarding maintenance and leasing concerns.
- Tracked maintenance issues and prioritized communication with maintenance team to ensure timely resolutions.
- Conducted daily meetings with maintenance staff to plan repairs and address ongoing issues.
- Compiled detailed weekly owner reports on vacancies, renewals, move-ins, postings, and maintenance updates to inform property management decisions.
Disburser
Continental Title
Ladue
09.2020 - 07.2022
- Applied earnest money and funded closed transactions, including issuing checks and wire transfers.
- Coordinated distribution of payoffs and managed timely mailing of required documents to all parties.
- Scheduled and coordinated closings with all parties involved.
- Verified accuracy and proper execution of legal documents, including deeds and affidavits, before recording.
- Gathered required documentation from buyers, sellers, and agents; pulled municipal bills and verified real estate taxes.
- Processed new title files from agents and clients, ensuring readiness for transaction completion.
Education
Bachelor of Science - Management
Quincy University
Quincy, IL05.2008
Skills
- Operations Management
- Inventory & Cost Control
- Vendor Management
- Property management
- Staff scheduling
- Data accuracy
- Microsoft Office Suite
- Time Management & Multitasking
- Customer service
Timeline
Assistant General Manager
Ballpark Village – Bally Sports Live! / Sports & Social
02.2025 - Current
Assistant Property Manager
Blue Door Management
09.2022 - 03.2023
Disburser
Continental Title
09.2020 - 07.2022
Bachelor of Science - Management
Quincy University