BRITTANY HOPKIN
Imperial
Summary
Assisted customers in navigating services while adhering to established policies and procedures to create a welcoming atmosphere.,Processed transactions efficiently in a dynamic banking environment.,Prioritized accuracy and efficiency to support branch objectives.
Overview
16
16
years of professional experience
Work History
Fleet Capacity Coordinator
ACERTUS
St Louis, MO
08.2020 - Current
- Coordinated cross-departmental projects to enhance operational efficiency and streamline workflows.
- Developed and maintained tracking systems for project timelines, ensuring timely completion of deliverables.
- Facilitated communication between teams to align objectives and improve collaborative efforts.
- Implemented process improvements that increased team productivity and reduced bottlenecks in operations.
Restaurant Server/Manager
Babbo's Spaghetteria
Chesterfield, MO
02.2012 - Current
- Calculated charges, issued table checks and collected payments from customers.
- Trained [Number] new employees on proper food handling, guest expectations and restaurant protocols.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyalty base of business.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
Bank Teller
Commercial Bank
Maryland Heights, MO
02.2010 - 02.2012
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Prepared official checks for customer and internal bank needs.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Processed cash withdrawals.
- Directed specific questions to appropriate branch personnel.
- Delivered prompt, accurate and excellent customer service.
- Maintained confidentiality of bank records and client information.
Education
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University of Missouri
Columbia, MOSkills
- Customer service skills
- Accurate money handling
- Excellent communication skills
- Approachable
- Decision-making ability
- Detail-oriented
- Strong work ethic
- Team player
- Strong sense of banking ethics
- Reliable
- Friendly
- Organized
- Hardworking mentality
Timeline
Fleet Capacity Coordinator
ACERTUS
08.2020 - Current
Restaurant Server/Manager
Babbo's Spaghetteria
02.2012 - Current
Bank Teller
Commercial Bank
02.2010 - 02.2012
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University of Missouri