Brittany Harris
St Louis
Summary
Detail-oriented front desk professional with over four years of experience in hospitality. Skilled in managing reservations, coordinating with teams, and ensuring exceptional guest experiences. Committed to enhancing operational efficiency and fostering teamwork.
Overview
9
9
years of professional experience
Work History
Hospitality Specialist
Courtyard by Marriott
St Louis
04.2025 - Current
- Managed front desk operations, handling reservations and guest requests efficiently.
- Provided excellent customer service to guests during check-in and check-out processes.
- Assisted guests with inquiries, ensuring prompt and friendly communication.
- Resolved guest complaints swiftly, maintaining a positive hotel experience.
- Handled guest transactions, posted payments and balanced cash drawers.
- Processed payments and managed cash transactions accurately at the front desk.
- Recorded guest reservations with attention to room availability and preferences. according to room vacancy and duration of stay.
- Collaborated with housekeeping to maintain cleanliness and organization in guest areas.
- Coordinated with food service staff to ensure timely delivery of meal orders.
- Implemented policies and procedures related to customer service standards.
Front Desk Receptionist
Westin Hotel
St Louis
01.2019 - 03.2020
- Greeted guests warmly and efficiently at the front desk.
- Assisted guests with check-in and check-out procedures smoothly.
- Provided information on hotel services and local attractions to guests.
- Resolved guest complaints with professionalism and empathy, ensuring satisfaction and retention.
- Organized reception area and attended to guests promptly, enhancing overall guest experience.
- Scheduled appointments and maintained accurate reservation records.
- Managed phone calls and directed inquiries to appropriate staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Recorded receipt of packages delivered to the office., recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets, and correspondence.
Front Desk Receptionist
Aloft Cortex
St Louis
07.2017 - 07.2019
- Assisted guests with check-in and check-out procedures smoothly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled guest complaints with professionalism and empathy, resolving issues promptly.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided information on hotel services and local attractions to guests.
- Managed phone calls and directed inquiries to appropriate staff.
- Maintained front desk area, ensuring cleanliness and organization.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Collaborated with housekeeping to ensure room readiness for guests.
- Clarified hotel policies and procedures to visitors upon arrival..
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
East St Louis Senior High School
East St Louis 05-2008
Some College (No Degree) -
Southwestern Illinois College
Belleville, ILSkills
- Front desk operations
- Reservation management
- Cash handling
- Customer service
- Hospitality management
- Front office operations
- Conflict resolution
- Multitasking capabilities
- Mentoring and coaching
- Guest relations
Timeline
Hospitality Specialist
Courtyard by Marriott
04.2025 - Current
Front Desk Receptionist
Westin Hotel
01.2019 - 03.2020
Front Desk Receptionist
Aloft Cortex
07.2017 - 07.2019
High School Diploma -
East St Louis Senior High School
Some College (No Degree) -
Southwestern Illinois College