Brittany Hamilton
St Louis
Summary
To utilize my recent education and experience for where a willing and enthusiastic learner will be needed and where opportunities for professional development will be available.
Overview
6
6
years of professional experience
Work History
Care Navigator
Ascension
St Louis, MO
05.2023 - Current
- Assisted patients in navigating complex health systems, improving overall satisfaction with care processes.
- Facilitated communication between patients and healthcare providers to ensure timely access to services.
- Coordinated patient care plans to enhance service delivery and streamline healthcare pathways.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Maintained confidential health information according to state and federal regulations.
- Demonstrated adaptability when faced with sudden changes in patient needs or organizational policies, ensuring a seamless continuation of care navigation services.
Dispatcher
St. Louis Metropolitan Police Department
St Louis, MO
08.2021 - 08.2022
- Coordinated emergency response efforts, ensuring timely dispatch of police units to critical incidents.
- Monitored radio communications and provided real-time updates to officers in the field.
- Utilized CAD software to log incidents accurately and maintain detailed records for operational efficiency.
- Collaborated with law enforcement agencies to streamline information sharing during multi-jurisdictional incidents.
- Trained new dispatchers on protocols, procedures, and software systems for improved operational readiness.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Medical Assistant
Planned Parenthood
St Louis, MO
10.2020 - 01.2021
- Administered vaccinations and medications under supervision, maintaining compliance with safety protocols.
- Coordinated appointment scheduling, optimizing clinic workflow and patient access to care.
- Assisted in patient intake procedures, ensuring accurate documentation and data entry.
- Educated patients on reproductive health services, enhancing understanding of available options.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Education
Certified Medical Assistant - Patient Care
St.Louis College of Health Careers
St. Louis, Mo02-2017
Skills
- Customer service
- Problem-solving
- Problem-solving
- Resolving problems
- Excellent communication
- Teamwork and collaboration
- Critical thinking
- Adaptability and flexibility
- Time management
- Critical thinking
- Problem-solving
- Workflow Management
Timeline
Care Navigator
Ascension
05.2023 - Current
Dispatcher
St. Louis Metropolitan Police Department
08.2021 - 08.2022
Medical Assistant
Planned Parenthood
10.2020 - 01.2021
Certified Medical Assistant - Patient Care
St.Louis College of Health Careers