Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Eckenfels

Sullivan

Summary

Dynamic and dedicated professional with extensive experience at Gateway Medical Solutions, excelling in accounts receivable management and medical billing. Proven ability to enhance client relationships through effective communication and meticulous documentation. Skilled in behavior management and providing specialized support to students, fostering positive learning environments and achieving significant improvements in student outcomes.

Overview

12
12
years of professional experience

Work History

Paraprofessional

Sullivan School District
08.2024 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Administered tests and assessments to evaluate student progress and performance.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.

Accounts Receivable Manager

Gateway Medical Solutions
12.2021 - 08.2024


  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Reconciled daily AR ledger and verified proper posting.
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Led team of accounts receivable specialists, ensuring high levels of motivation and performance through effective leadership.
  • Streamlined communication channels with clients, enhancing clarity and frequency of invoicing and payment reminders.

Medical Biller and Coder

Gateway Medical Solutions
12.2021 - 08.2024
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
  • Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
  • Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
  • Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
  • Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
  • Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
  • Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
  • Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
  • Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
  • Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Generated reports to identify coding trends and discrepancies.
  • Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Researched and resolved medical record discrepancies.
  • Tracked and monitored requests for medical records release.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Assisted in preparation of medical reports for external parties.
  • Processed and tracked requests for medical records from external organizations.

Team Lead

Walmart
05.2015 - 11.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.

Shift Leader

Dairy Queen
02.2013 - 05.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Education

Bachelors of Elementary And Special Education

Grand Canyon University
Phoenix, AZ

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Special education support
  • Calm and patient demeanor
  • Teacher support
  • Data collection
  • Patient
  • Computer skills
  • Documentation
  • Relationship building
  • Schedule management
  • Clerical support
  • Note-taking assistance
  • Friendly and outgoing

Timeline

Paraprofessional

Sullivan School District
08.2024 - Current

Accounts Receivable Manager

Gateway Medical Solutions
12.2021 - 08.2024

Medical Biller and Coder

Gateway Medical Solutions
12.2021 - 08.2024

Team Lead

Walmart
05.2015 - 11.2021

Shift Leader

Dairy Queen
02.2013 - 05.2015

Bachelors of Elementary And Special Education

Grand Canyon University

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Brittany Eckenfels