Brittany Balevre
Kansas City
Summary
Detail-oriented professional with 10+ years in client services and hospitality. Expertise in time management and complex problem-solving, customer service and creating personalized client experiences, and leading initiatives that enhance team performance and client satisfaction. Ready to leverage skills to optimize client experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Concierge
Market Advisory Group
Kansas City, MO
04.2019 - 04.2026
- Delivered exceptional client service through effective communication and personalized support.
- Coordinated onboarding processes to ensure smooth transitions for new clients.
- Developed and maintained strong relationships with clients, enhancing satisfaction and loyalty.
- Managed scheduling and logistics for client meetings, optimizing resource allocation.
- Resolved client inquiries promptly, improving response times and overall service quality.
- Led initiatives to enhance operational workflows, increasing efficiency within the team.
- Assisted in training new concierge team members, instilling best practices for delivering outstanding customer service.
Bartender
Scotch & Sirloin
Wichita, KS
01.2021 - 03.2022
- Crafted high-quality cocktails and beverages, ensuring customer satisfaction through attention to detail.
- Managed bar inventory, tracking supplies and ordering products to maintain optimal stock levels.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Developed seasonal drink menus, incorporating customer feedback and current trends to enhance offerings.
- Maintained cleanliness of the bar area, adhering to health and safety regulations consistently.
- Established rapport with patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Served high customer volumes during special events, nights, and weekends.
Administrative Assistant
Tell Industries
Wichita, KS
11.2016 - 04.2019
- Managed correspondence and communication flow, enhancing information dissemination across departments.
- Developed filing systems for confidential documents, maintaining organizational integrity and compliance standards.
- Assisted in budget preparation by tracking expenses and providing financial reports to management teams.
- Monitored inventory levels of office supplies, ensuring timely procurement and minimizing disruptions to operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Bartender
Larkspur Bar & Bistro
Wichita, KS
05.2016 - 01.2019
- Crafted high-quality cocktails and beverages, ensuring customer satisfaction through attention to detail.
- Managed bar inventory, tracking supplies and ordering products to maintain optimal stock levels.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained cleanliness of the bar area, adhering to health and safety regulations consistently.
- Established rapport with patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with kitchen staff to create pairings that enhanced the overall dining experience for guests.
- Developed seasonal drink menus, incorporating customer feedback and current trends to enhance offerings.
Server
Emerson Biggins West
Wichita, KS
01.2015 - 05.2016
- Delivered exceptional customer service in fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure timely food service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Derby High School
Derby, KSSkills
- Exceptional communication
- Attention to detail
- Time management
- Customer service expertise
- Strong work ethic
- Complex problem-solving
- Data entry proficiency
- Calendar management
- Multitasking and organization
- Team training and development
Certification
- Licensed Life & Health Insurance Producer - Kansas
Timeline
Bartender
Scotch & Sirloin
01.2021 - 03.2022
Client Concierge
Market Advisory Group
04.2019 - 04.2026
Administrative Assistant
Tell Industries
11.2016 - 04.2019
Bartender
Larkspur Bar & Bistro
05.2016 - 01.2019
Server
Emerson Biggins West
01.2015 - 05.2016
High School Diploma -
Derby High School