Brittany Altic
Buffalo
Summary
Proven track record of enhancing operational efficiency at Mercy Hospital Springfield by adeptly managing scheduling conflicts and resource allocation. Excelled in high-pressure environments, as demonstrated through seamless coordination across departments and maintaining exceptional levels of customer satisfaction. Skilled in multi-tasking and communication, consistently achieving goals with adaptability and keen attention to detail.
Overview
15
15
years of professional experience
Work History
IR Scheduler
Mercy Hospital Springfield
04.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Made sure patients are taken care of in all aspects of my abilities
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Complete all tasks given to me by providers or administration which included multiple items that will be explained if asked.
Substitute Teacher
Dallas County R-1 Schools
10.2023 - 04.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Scheduler
CMH Hospital
06.2022 - 11.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Called patients and made sure they were taken care in all aspects of my abilities.
- Insurance authorizations, CPT codes, and communication with providers if not authorized.
- Scheduled for multiple departments including Imaging Services, Sleep Lab, Nuclear Medicine.
911 Emergency Telecommunicator
Polk County Central Dispatch
11.2009 - 09.2011
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Education
None - Health Sciences
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Bolivar High School
Bolivar, MO05.2004
Skills
Multi-Tasking
Communication
Fast Learner
Computer Skills
Adaptability
Active Listening
Timeline
IR Scheduler
Mercy Hospital Springfield
04.2024 - Current
Substitute Teacher
Dallas County R-1 Schools
10.2023 - 04.2024
Scheduler
CMH Hospital
06.2022 - 11.2022
911 Emergency Telecommunicator
Polk County Central Dispatch
11.2009 - 09.2011
None - Health Sciences
Ozarks Technical Community College
High School Diploma -
Bolivar High School
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