Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani K.A. Heuszel

Waverly

Summary

To obtain a career that will help further my knowledge and utilize my current skills and experience.

Overview

18
18
years of professional experience

Work History

Youth Behavioral Health Liaison

Burrell Behavioral Health
03.2024 - Current

Make connections within the community

Connect families to community resources

Answer basic mental health questions

Facilitate professional developments

Youth Service Worker

State of Missouri
06.2023 - 03.2024

Assisted youth serving time within a treatment facility.

Assisted youth to complete treatment included on treatment plan

Facilitate group meetings

Professional Driver – Dedicated Coke Account

Marten Transportation
04.2021 - 06.2023

Professional Driver – Dedicated Contract Services

JB Hunt
04.2019 - 04.2021

OTR Driver & Trainer

C.R. England (OTR Driver & Trainer) – Premier Trucking School
06.2018 - 06.2019
  • Obtained Class A CDL (with all endorsements; Doubles, Triples, Tankers, Hazmat)

Video Repair Agent

Spectrum Cable Services
05.2017 - 06.2018
  • Provide exceptional Customer Service to customers and employees via the phone
  • Assist customers with technical support

Customer Service Representatives

R+L Carriers
06.2016 - 05.2017
  • Provide excellent customer service by quickly identifying customers’ needs
  • Handle customer escalations both over the phone and/or face-to-face
  • Handle money received by the customer
  • Interact with customers and employees face-to-face

Youth Specialist I

Division of Youth Services
12.2015 - 06.2016
  • I worked with at-risk youth, whom where serving time
  • I assisted with treatment and daily plans on how to help them be successful once they were released from custody
  • I help meet and excel at their needs as they go through their individual process

Substitute Teacher- Early Education-Middle School

Liberty Public School District
08.2015 - 05.2016

Paraprofessional

Liberty Oaks Elementary
09.2015 - 12.2015

Cashier/Guest Services

Target Super Store
06.2007 - 12.2015
  • Provide excellent customer service by assisting in customer check out
  • Handle customer escalations at Guest Services
  • Handle money received by the customer
  • Interact with customers and employees face-to-face

Dispatcher/Customer Service Group/Productivity Specialist

ADT Security Services/Tyco Integrated Security
05.2011 - 07.2014
  • Handle alarm signals
  • Provide exceptional Customer Service to customers and employees via the phone
  • Assist customers with technical support
  • Handle accounts with special instructions with urgency
  • Handle technician schedules

Education

Master of Science - Community Counseling

Missouri Valley College
Marshall, MO
08-2026

Elementary Education - General Studies

Missouri Western State University
Saint Joseph, MO
01-2017

Associates Degree - Elementary Education

Maplewoods Community College
01.2015

High School Diploma -

Liberty High School
Liberty, Mo
01.2009

Skills

  • Communication skills
  • Conflict resolution
  • Problem solving
  • Networking skills
  • Project coordination
  • Facilitation skills
  • Professional networking
  • Community engagement
  • Cultural sensitivity

Timeline

Youth Behavioral Health Liaison

Burrell Behavioral Health
03.2024 - Current

Youth Service Worker

State of Missouri
06.2023 - 03.2024

Professional Driver – Dedicated Coke Account

Marten Transportation
04.2021 - 06.2023

Professional Driver – Dedicated Contract Services

JB Hunt
04.2019 - 04.2021

OTR Driver & Trainer

C.R. England (OTR Driver & Trainer) – Premier Trucking School
06.2018 - 06.2019

Video Repair Agent

Spectrum Cable Services
05.2017 - 06.2018

Customer Service Representatives

R+L Carriers
06.2016 - 05.2017

Youth Specialist I

Division of Youth Services
12.2015 - 06.2016

Paraprofessional

Liberty Oaks Elementary
09.2015 - 12.2015

Substitute Teacher- Early Education-Middle School

Liberty Public School District
08.2015 - 05.2016

Dispatcher/Customer Service Group/Productivity Specialist

ADT Security Services/Tyco Integrated Security
05.2011 - 07.2014

Cashier/Guest Services

Target Super Store
06.2007 - 12.2015

Associates Degree - Elementary Education

Maplewoods Community College

High School Diploma -

Liberty High School

Master of Science - Community Counseling

Missouri Valley College

Elementary Education - General Studies

Missouri Western State University
Brittani K.A. Heuszel